Democratizing automation with citizen developers: navigating the pitfalls and opportunities

The uncertain economic environment and rapidly evolving technology landscape have pressured organizations to improve efficiency, innovate, and adapt. Citizen developers have emerged as an approach to bridge the gap between technical expertise and domain knowledge. Those self-taught deeply understand their industry’s needs and pain points, enabling them to create tailored applications that address specific challenges.…

SAP to infuse IBM’s Watson AI engine into its entire portfolio

ERP software provider SAP on Tuesday said it is partnering with IBM to infuse the latter’s Watson artificial intelligence (AI) engine across its entire solutions portfolio, including SAP S/4 HANA, S/4 HANA Cloud, SAP Business One, and SAP Business ByDesign. The move, which is expected to help SAP exploit natural language processing (NLP) abilities of…

HP’s circular approach to IT management case study

With an ambitious 2030 sustainability agenda for its business as a whole, HP wanted to ensure its IT operations supported that larger goal. The company looked at its workforce of 70,000+ employees—and even more devices—and deployed a future-minded approach to managing its PC fleet. To reach sustainable impact goals in its own internal products, processes,…

5 surefire ways to derail a digital transformation (without knowing it)

Despite the best of intentions, CIOs and their organizations often struggle to deliver business outcomes from digital transformation strategies. According to research firm Gartner, 89% of corporate boards say digital is embedded in all business growth strategies, but only 35% of organizations are on track to achieve digital transformation goals. And while KPMG reports that…

Avoiding the catch-22 of IT outsourcing

The make-versus-buy decision at the heart of any outsourcing proposition is not as black-and-white as many IT leaders think. Keeping IT work insourced versus contracting with a partner organization no longer needs to be a yes or no decision. Over the past two decades, progressive sourcing models have emerged to enable companies to work more…

Transformation isn’t one size fits all

Recently, we visited with several dozen CIOs and IT leaders across all industries to learn more about the challenges they are experiencing in their current transformation initiatives. The focus of our discussions was on promoting and enabling digitally driven outcomes and quicker business decisions. The conversations reminded everyone that there isn’t a one-size-fits-all approach to the journey…

Top technologies that will disrupt business in 2023

Despite economic uncertainty, the 2023 State of the CIO survey from Foundry reports that the vast majority of CIOs (91%) expect to maintain or increase their tech budget this year. The technologies driving these investments include data analytics, AI, and other means to improve the customer experience, as enterprises seek to drive new revenue to…

How VWFS SA’s CIO helps drive online car purchases

As more people get comfortable buying big ticket Items like cars on the internet, Volkswagen Financial Services South Africa (VWFS SA) knew it needed to simplify the entire process. CIO Wilma Crosson was in charge of making this happen. Improving its direct sales channel demanded that they come up with a way to, first of…

How 2 Australian sporting brands leverage human-centric digital innovation to drive new fan experiences in and out of the arena

Creating new revenue streams, identifying untapped audiences and better engaging fans onsite and all year-round are just some of the wins iconic Australian sporting events are chalking up thanks to human-centric digital innovation. If there’s any lesson brands should have taken from the last three years of the Covid-19 pandemic, it’s that investing in digital…

How Can Generative AI Boost Your Customer Experience?

Data velocity – how quickly data is generated and moved – is the key to achieving any number of business outcomes. But it’s especially important in customer experience, according to IDC’s Marci Maddox, Research Vice President Digital Experience Strategies, and Aly Pinder, Research Vice President Aftermarket Services Strategies. “We’re finding that the customer experience is…