The financial services and insurance industries often claim the title of digital leaders, thanks to their use of technology to create new products and services, and to deliver those offerings in frictionless, seamless ways. This emphasis on digital transformation was underscored in a recent Gartner study that found that, for the first time ever, technology…
In business, data science and artificial intelligence are usually geared towards powerful efficiencies and growth. User trust is often overlooked. This can quickly morph into a major problem, particularly when AI is introduced to support strategic choices. Data science and AI teams focus constantly on methodology and accuracy. This is critical, ensuring algorithms deliver valuable…
With an economic slowdown all but inevitable, recession is top of mind for most business leaders. If it happens in the near term, it will be a financial cycle like none other. “We have record low unemployment, with record high inflation. We have prices for technology and services higher than any CIO, IT leader, or…
Over the past decade, an ever-growing number of organisations have taken their infrastructure and applications to the cloud, delivering noticeable results impacting the bottom line and several other business metrics. This is why today, a cloud-first strategy is rightly recognised even by many non-IT corporate leaders as the catalyst for rapid digital transformation and a…
It’s no secret that the last few years have been challenging for businesses, with the rise of remote and hybrid working demanding new information and communications technology (ICT) options, while the Covid-19 pandemic has disrupted supply chains. Economic conditions remain dynamic, and with that in mind, it’s never been more important for businesses to streamline…
Business leaders increasingly understand that improving the developer experience is a competitive differentiator. At the core of the developer experience are the people and the applications they need to build. The longer it takes to progress an idea to actual code, the more hurdles an application team can expect to encounter, leading to missed business…
As organizations brace for challenging economic conditions, they will need to be strategic and flexible on where they spend their resources to maintain business resilience. Proactive intelligence and automation tools will be essential as organizations enter “survival mode,” focusing on sustaining growth and efficiency. More importantly, organizations should ensure that even with a limited workforce…
The last thing consumers need when they’re hundreds or thousands of miles away from home is to be the victim of payment fraud. With a travel resurgence already well under way, it’s essential for industry organizations to ensure they are offering consumers payment options that are not just convenient, but that also reduce risk and…
Australian travel agency group, Flight Centre, lost close to $1.2 billion during COVID. During the height of the pandemic, 160 technology staff lost their jobs as the Australian business shifted from a $103 million monthly cost base down to $30 million. In this episode of CIO Leadership Live Australia, Flight Centre’s chief information officer, Chris…
Enterprises that pushed in early to the cloud fared far better than their competition, Grant Thornton chief among them. The UK-based accounting and tax consulting firm was one of few accountants in the UK that weathered the 2020 tax season without a hitch, thanks to its early bet on SaaS, Microsoft Azure, and software-defined networking.…