After graduating from Universidad Politécnica de Puerto Rico with a degree in computer engineering, Alberto Lugo knew he wanted to be an entrepreneur, and he knew that he wanted to build his company on the island. A college internship in Puerto Rico with Microsoft gave him the spark of an idea, and after working for…
Salesforce is adding new features to its Commerce Cloud that will help organizations embed digital commerce capabilities into sales, service, or marketing processes to drive more revenue, the company said on Tuesday. The Commerce Cloud is a product suite aimed at helping organizations create unified buying experiences for their customers across channels, including mobile, social,…
CIOs are burdened with far too many responsibilities for a single individual to competently or productively handle on their own. That’s why it’s important to know how to efficiently delegate tasks to carefully selected team members. Unfortunately, many CIOs are reluctant to assign any important task to a subordinate, believing that the job may not…
When it comes to harvesting full value from the rich set of technologies available to every organization, communications skills are probably not on every IT leader’s short list of essential capabilities. Technical skills, for sure. Integration? No doubt. But full spectrum communication skills — that is, oral, written, and digital/social — are almost as essential,…
Sandwich-focused restaurant franchise Subway has some 37,000 locations worldwide, each of which faces a unique combination of factors, such as local competition and customer demographics, that impact sales and profitability. But Donagh Herlihy, the company’s chief digital and information officer, has a corporate-level solution to help each individual store determine “the sweet spot of pricing”…
IT is playing a key role in how the world’s most popular sport is played and experienced in Spain. The country’s premier football division, LaLiga, is leveraging artificial intelligence and machine learning (ML) to deliver new insights to players and coaches, and to transform how fans enjoy and understand the game. The transformation, which started…
According to IBM, every day people create an estimated 2.5 quintillion bytes of new data (that’s 2.5 followed by 18 zeros!). More than 60% of corporate data is unstructured, according to AIIM, and a significant amount of this unstructured data is in the form of non-traditional “records,” like text and social media messages, audio files,…
When you think of B2B products, chances are you don’t picture the seamless, intuitive user experience that comes alongside the best of B2C products. Most enterprise products have a reputation for being complex and versatile, but not simple and universal. While B2B user experience focuses on providing in-depth content and adaptability, the B2C user experience…
According to McKinsey, the goal of digital transformation is to build a competitive advantage by continuously deploying tech at scale to improve customer experience and lower costs. Amid today’s uncertain economy, digital transformation is arguably more important than ever to remain afloat, not just competitive. EY recently found that in current economic and financial uncertainty,…
Since SAP RISE came to the market, it seems that SAP’s goal is to force organizations into a relatively unproven and inflexible RISE model. To do so, they are obfuscating reality, limiting transparency, and changing their historic business practices to make RISE appear financially superior to the traditional perpetual license models. Because of the way…