Atento is one of the world’s leading business process and transformation outsourcing companies and serves over 400 clients across 17 countries. With a workforce of 150,000 employees, Atento’s growth has scaled with impressive speed. However, this rapid expansion presented significant challenges in maintaining consistency and efficiency across its global operations. To address these challenges, Atento…
Technology continues to advance at a furious pace. That’s great, because a strong IT environment is necessary to take advantage of the latest innovations and business opportunities. The bad news, however, is that IT system modernization requires significant financial and time investments. When addressed properly, application and platform modernization drives immense value and positions organizations…
When it comes to identifying and prioritizing opportunities for business value across the enterprise, gen AI use cases, specifically, are arguably no different than any other technology-related ones. It all comes down to cost benefit, and having a set of priorities. Advantages of gen AI workshops In conducting hundreds of innovation workshops around the world…
When executives got tired of long project timelines, unclear requirements, and missed deadlines, Agile seemed like the ultimate solution since it promised faster delivery, more flexibility, and closer alignment to business needs so the strategy could be realized quicker and with a higher ROI. Now, however, organizations are laying off Agile teams en masse, disillusioned…
La multinacional tecnológica GMV ha ganado el concurso convocado por el Departamento de Seguridad Nacional (DSN) para desarrollar y desplegar la primera fase de la Plataforma de Inteligencia de Datos del Sistema de Seguridad Nacional (SSN). El proyecto, cuyo pistoletazo de salida tuvo lugar el pasado 13 de septiembre, supone un hito en la modernización…
GAM ha seleccionado a Telefónica Tech como socio tecnológico para llevar a cabo el proyecto integral de digitalización en su planta de refabricación de maquinaria industrial Reviver, situada en la localidad de Villacé, en León. Esta alianza contribuirá a generar un impacto positivo en el medio ambiente y ayudará a conseguir el objetivo de Reviver…
Oracle has added new features to its Fusion Cloud Human Capital Management (HCM) and Fusion Cloud Supply Chain Management (SCM) suites, targeting firms in the healthcare sector. One of the new features, named the Oracle Healthcare Talent Network, has been introduced as part of Oracle Fusion Cloud Recruiting inside the HCM suite and is…
Formar un gran equipo es una de las tareas más acuciantes para cualquier CIO. También es una de las más difíciles. De hecho, la empresa de investigación Gartner señaló la estrategia de talento informático como uno de los cinco puntos débiles comunes de los CIO que persistirán hasta 2025. Pero para reunir un equipo de…
OSI가 오픈소스 AI 시스템을 정확히 정의하는 표준을 만들기 위해 1년 동안 진행한 글로벌 커뮤니티 이니셔티브의 결과를 지난 28일 발표했다. 노스캐롤라이나주 롤리에서 열린 ‘올 씽스 오픈(All Things Open) 2024’ 컨퍼런스에서 OSI는 ‘오픈소스 AI 정의(OSAID) 버전 1.0’를 공개하며 “오픈소스 정의가 소프트웨어 생태계에서 해왔던 것처럼 허가가 필요 없고, 실용적이며 단순화된 협업을 재창조할 수 있는 원칙을 AI 실무자를 위해…
비즈니스 가치를 창출하는 기회를 파악하고 우선순위를 정하는 데 있어 생성형 AI라고 특별하지는 않다. 결국 비용 대비 이익과 우선순위를 정하는 작업이 핵심이다. 생성형 AI 워크숍의 장점 필자는 전 세계에서 공공 및 민간 부문을 대상으로 수백 건의 혁신 워크숍을 진행해왔으며, 그 중 상당수가 AI/ML, 데이터 및 분석에 초점을 맞춘 것이었다. 그간의 경험에서 이러한 디자인 기반 브레인스토밍 세션이…