Revolutionizing customer service with AI-first Microsoft Dynamics 365 Contact Center

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice channels. Human agents struggle with application switching, a lack of contextual insights, and repetitive tasks, contributing to burnout and high turnover. Supervisors contend with poor visibility into real-time performance and…

Jaime Sanz García, nuevo CIO de Cecabank

“Liderar la transformación tecnológica del banco, impulsando sus capacidades, la eficiencia operativa y la respuesta ágil a las necesidades del negocio y de los clientes” es la actual misión en Cecabank de Jaime Sanz García, un experimentado ejecutivo en el ámbito de las TI, que acaba de aterrizar en la entidad española especializada en servicios…

Why we said no to AI chatbots

During an impromptu meeting, my boss said, “We need to look at deploying an AI chatbot to help us save money. Executive leadership is very interested in this.” I was ready. After years of building a foundation of operational excellence, I replied, “They’re all more expensive. And the one that isn’t has a four-year ROI…

Castilla-La Mancha invierte casi seis millones de euros en la mejora de sus sistemas y servicios de administración electrónica

“Impulsar una administración electrónica de la Junta de Comunidades más accesible, eficiente y segura, así como ofrecer unos servicios públicos más adaptados a las necesidades reales de la ciudadanía en su relación con la Administración” son los objetivos que el Gobierno de Castilla-La Mancha persigue con el “contrato estratégico” que ha adjudicado recientemente a través…

Siemens builds fully automated warehouse with digital twin

With a fully automated warehouse concept, Siemens aims to increase productivity by 40 percent at the electric motor plant in Bad Neustadt, which was founded in 1937. This should enable just-in-time supply to production in the production cycle. The new logistics system, in which Siemens has invested four million euros, underlines the plant’s position as…

5 tactics to reduce IT costs without hurting innovation

CIOs are in a tough spot. They’re being told to spend less on IT, but at the same time, still expected to drive innovation and keep the business thriving. With the economy on shaky ground and new technologies popping up all the time, it’s getting harder to do both. But the good news is saving…

How to win allies and influence boards

Many CIOs get little exposure to what their boards actually do. Their experience is often limited to a few presentations each year with little communication in between. But as boards consider major tech trends stemming from AI, the ability for CIOs to be translators and strategic advisors is a critical necessity. “There’s a window for…

Cómo será el papel del CIO en 2028

La inteligencia artificial (IA) está llamada a revolucionar el trabajo y los negocios a medida que la economía digital actual evoluciona hacia la economía de la IA del mañana. En pocos años, ésta transformará las organizaciones, los organigramas y las funciones. Y el puesto de CIO no será una excepción. De hecho, algunos responsables de…

Indian IT layoffs put service stability on the line for CIOs

TCS, Wipro, HCLTech, and Tech Mahindra have collectively laid off over 25,000 employees in the first half of 2025 — despite stable revenues and healthy margins — sending a signal CIOs couldn’t ignore. These weren’t routine job cuts. They reflected a deeper structural shift in India’s outsourcing model, shaped by pandemic-era overhiring and investor pressure…

구글, 제미나이 CLI 보안 취약점 패치···명령어 위장 통한 데이터 탈취 우려

출시된 지 한 달도 채 지나지 않았지만, 보안 연구원들은 구글의 제미나이(Gemini) 명령줄 인터페이스(CLI) AI 에이전트에서 프롬프트 인젝션 취약점을 발견했다. 이 취약점은 자격 증명이나 API 키 같은 민감한 데이터를 개발자도 모르게 탈취하는 데 악용될 수 있다. 제미나이 CLI는 구글의 대규모언어모델(LLM)을 파워셸(PowerShell)이나 배시(Bash) 같은 기존 명령줄 도구와 통합해, 코드 분석과 디버깅, 문서 생성, 새로운 리포지토리 이해 등의…