The smartphone’s role in people’s daily lives leaves CIOs no shortage of options with which to get closer to customers. And while many retail chains are throwing one novel technology after another against the wall to see what sticks, convenience store chain Wawa has come up with a different formula: partnerships with companies whose digital…
As Novant Health ramps up its digital health agenda, its IT organization might look a little foreign to the average CIO. Rather than the traditional structure that aligns IT practitioners to specific functional areas like human resources or supply chain, technologists like programmers and systems architects are a shared resource pool that floats between projects…
When last we met, I summarized two key lessons from a dozen leading IT communications professionals. As CIOs fight a never-ending battle for talent in a hyper-competitive marketplace, and as they struggle to elevate their organizations from basic service providers to strategic innovators, their approach to communications becomes vital. The best CIOs give their communications…
Businesses have fallen in love with the aphorism, “Every company is becoming a technology company,” owing to the importance of digital capabilities. Some companies are taking that idea a step further by hiring CIOs as presidents, COOs and CEOs. Tapping IT leaders as head honchos does not yet qualify as a trend, but more companies may…
Agile development and delivery methodologies can help organizations improve product quality, accelerate time-to-market and increase customer satisfaction. In fact, making the switch to agile can provide a significant competitive advantage in the digital age. But to make the switch, you’ll need the right skills and personnel. A successful agile team can be broken down loosely…
Startups and enterprises think differently — and for good reason. A business with 10 employees can move much more quickly than one with 10,000. Enterprises often support vast troves of legacy systems and have an existing client base to serve. And though they typically have more money at their disposal, they get a bad rap…
It has become cliché to say the world is getting more complex with every passing day. Increased access to vast amounts of information, social media, and ubiquitous computing make it seem as if the complexity of our world is increasing faster than we can comprehend it. But technology is not driving complexity, it is only…
The divide between haves and have nots in experimenting and achieving results with machine learning is growing wider. At least that’s my perception after spending two days at the O’Reilly AI Conference in New York last week and diving into the latest survey results from their AI Adoption in the Enterprise. The haves are clearly…
The divide between haves and have nots in experimenting and achieving results with machine learning is growing wider. At least that’s my perception after spending two days at the O’Reilly AI Conference in New York last week and diving into the latest survey results from their AI Adoption in the Enterprise. The haves are clearly…
The systems of record employed to run the enterprise — ERP, CRM, HR, manufacturing, etc. — may not be the most thrilling software, but their successful implementation plays an outsized role in ensuring a smooth-running business. Oracle and SAP loom large as the broadest, deepest vendors in the space. But Charles Phillips, CEO of New…