When your greatest asset is the knowledge of your people, how do you keep track of who knows what? Mike Wright, CIO of McKinsey & Company since 2013, uses a combination of artificial intelligence (AI), a simplified architecture, and a user-centric design to turn data into client-relevant value at one of the world’s leading global…
With most workers scattered at home and trying to come up with their own ad-hoc IT workarounds, there’s an easy way for IT shops to build trust: communicate. (Insider Story)
Read More from This Article: Amid the pandemic, using trust to fight shadow IT
Source: News
IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?
Read More from This Article: Fitting ITSM into a devops world
Source: News
Data analytics is one of the most powerful resources enterprises have at their disposal. But the value of analytics can diminish significantly if the tools and process in use are not friendly and broadly available to the business users who need them. Afterall, these are the people who will be leveraging the data to gain…
Running a virtual meeting requires a different approach than in-person meetings. You need to figure out how to moderate the discussion, make sure everyone has a voice and feels heard and ensure all your employees are properly equipped to participate. But virtual meetings don’t have to be stressful — in fact, taking your meetings virtually…
Podcast Episode 3: Listen now as author and resume expert Brenda Bernstein helps you develop and perfect your personal brand on LinkedIn.
Read More from This Article: Episode 3: Learn how to build a killer LinkedIn profile
Source: News
Conn’s HomePlus CIO Todd Renaud spent the early days of the COVID-19 pandemic’s office shutdowns and store restrictions “just trying to get through the next day.” One month later, he’s setting his sights on what the next new normal might be, and what it will mean to the appliance retailer’s IT strategy over the next…
Verizon is calling on emerging technology to rescue network and technology specialists from clunky legacy software. The telecommunications company has distilled functionality from more than 20 legacy applications into a digital platform that employees use to support the development of 5G and other critical systems, says Lynn Cox, Verizon’s senior vice president and network CIO.…
A growing emphasis on customer experience is the most prominent trend in business today. The chief customer officer (CCO) position helps provide a single vision across all customer interactions.
Read More from This Article: What is a chief customer officer?
Source: News
To align IT initiatives with business strategy, today’s IT leaders must ensure IT spending is streamlined toward achieving organizational goals. Here, the technology business management (TBM) framework can help. TBM is a flexible framework for integrating IT into the organization as a whole. By implementing TBM, your organization can gain a greater understanding of its…