Q&A: Mastercall Healthcare CIO Jonathan Ritchie on saving lives through digital innovation

CIO.com: What are your roles and responsibilities? My role is the CIO/director of IT/digital innovation at Mastercall Healthcare. I am employed by the C-suite to drive digital transformation forward, ensuring digital initiatives are aligned to the organisation’s business strategy, utilising cutting-edge technology, and reimagining the art of the possible. Mastercall Healthcare is an award-winning, out-of-hospital…

CIO Leadership Live with Executive Director and Chief Digital Officer Thomas Hyde of Beca

Beca Executive Director and Chief Digital Officer Thomas Hyde on avoiding a ‘Kodak’ moment, creating a case for change, taking an agile approach at the leadership level and the challenges and opportunities of being an employee-owned organisation. Watch this episode: #id628ae3276de41 .jw-wrapper::before { content: “IDG” !important; } Careers, CIO, CIO Leadership Live Read More…

Comment se constituer un réseau : 17 conseils pour les timides

Réseautage pour timides : 17 moyens pour réussir En affaires, le réseautage est la clé du succès. Il vous permet de trouver des emplois, recruter des talents et identifier clients et investisseurs potentiels. Mais se créer un cercle social est une rude épreuve pour les timides – surtout les geeks. Cette pratique peut leur sembler artificielle…

Why full-stack observability is critical for 2022

Technologists in every industry recognise the critical need to deliver exceptional digital experiences to meet ever-rising customer expectations. Increasingly complex and fragmented IT estates – accentuated by the dramatic growth of cloud computing – mean IT teams can’t afford any slip-ups. They must be able to monitor and optimise online performances at all times. That’s…

Top 10 AI graduate degree programs

Artificial Intelligence (AI) is a fast-growing and evolving field, and data scientists with AI skills are in high demand. The field requires broad training involving principles of computer science, cognitive psychology, and engineering. If you want to grow your data scientist career and capitalize on the demand for the role, you might consider getting a…

National Grid’s energy transformation is fueled by IT

Some might wonder why a high-level tech exec would quit and go work for a utility. That’s what some people asked of Adriana “Andi” Karaboutis, the former CIO of Dell who left the computer giant and was named National Grid’s global chief information and digital officer in 2017. Her answer? She gets to change the…

Pets at Home’s CIO unleashes IT on customer experience

At a time when other IT leaders have been forced to scale back investments, shuffle projects, and make do with limited resources, Pets at Home’s CIO William Hewish, finds himself mid-transformation, hiring in IT teams, and investing in technology more than ever before. Booming pet sales, a fledgling veterinary practice, and the return of dog…

Determining the right multi-cloud approach for your applications

No two companies are alike, neither are their approaches to IT transformation with multi-cloud and application modernization at the center. Multi-cloud goes beyond cloud infrastructure to include applications and cross-cloud services, but that can quickly produce additional complexity and siloed applications. Organizations large and small are overwhelmingly pursuing multi-cloud strategies. Their goals include application proximity to…

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

Customers are increasingly demonstrating that they will not settle for subpar experiences. On the other hand, brands that deliver excellent customer service build trust, according to new research. And 80% of customers who experience great support will recommend the company to others. It’s not surprising that customer service has such a strong influence on loyalty,…

Seven Signs That Your Consumers are Ready for Passwordless Authentication

Customer demand for passwordless authentication has grown exponentially since smartphones first began offering built-in biometric readers. While we all crave a less complicated login experience, the average consumer has been clamoring for it for more than five years. In fact, Mastercard sponsored an Oxford University study of consumer sentiment that discovered just that. A staggering…