With enterprise resource planning (ERP) and customer relationship management (CRM) applications at the heart of many a company’s operations, the consequences of a failed software rollout can be serious, including shareholder lawsuits and financial meltdown. But after a spate of high-profile failures, there are signs that vendors and customers are working hard to ensure the success of their ERP…
Supply chains are built on partner and supplier relationships, but often these relationships are not as strategic as they perhaps should be. Typically, companies have large numbers of suppliers and hundreds of line items that they source so manual selection of suppliers for each line item is practically impossible. Rather than continually reassessing and optimizing…
The digital transformation bandwagon is a crowded one, with enterprises of all kinds heeding the call to modernize. The pace has only quickened in a post-pandemic age of enhanced digital collaboration and remote work. Nonetheless, 70% of digital transformation projects fall short of their goals, as organizations struggle to implement complex new technologies across the…
As organizations evolve and fully embrace digital transformation, the speed at which business is done increases. This also increases the pressure to do more in less time, with a goal of zero downtime and rapid problem resolution. Real costs to the business are at stake. For instance, a 2021 ITIC report found that a single…
An organization depends on its financial institution to complete a major transaction, but a glitch holds up funds, negatively impacting cash flow. Meanwhile, regulators fined a different financial institution for failing to catch fraudulent transactions. In both situations, better business transaction monitoring could have helped prevent negative, costly outcomes. In the former, more seamless monitoring…
Contact centers don’t look like they did 10 years ago. Technology has fundamentally changed the way they do business. Alongside that transformation has come steady growth. In 2022, 80% of contact centers planned to expand their workforces, with half of those expecting to create entirely new roles. Only 1% planned to cut staff. Yet, as…
Developing a strategy for controlling hard-to-predict cloud costs, remains difficult, especially when considering the new decentralized model of procurement. Consider this: “Any person who can commit code to the cloud can commit your organization to spend,” said Jennifer Hays, senior vice president of engineering efficiency and assurance at Fidelity Investments and the FinOps Foundation’s governance…
Reposted from Stack Overflow’s blog Stack Overflow is named as a Sample Vendor in the 2022 Gartner® Hype Cycle™ for Agile and DevOps for Communities of Practice. We believe this is a powerful step forward in enabling organizations of all sizes to build strong internal communities that foster collective learning. But before we get into…
For pharmaceutical companies in the digital era, intense pressure to achieve medical miracles falls as much on the shoulders of CIOs as on lead scientists. Rigid requirements to ensure the accuracy of data and veracity of scientific formulas as well as machine learning algorithms and data tools are common in modern laboratories. When Bob McCowan…
More than ever, CIOs are expected to work with other parts of their business to help create value through the use of digital technologies — but the business world is volatile, making long-term planning a challenge. As part of the IDC FutureScape program, IDC Group VP Tony Olvet and research director Craig Powers offer 10…