Is Your Contact Center Recession-Proof?

In some form or another, a recession is looking increasingly likely in 2023. The Conference Board, a global nonprofit think tank, called for a 96% probability of recession in the U.S. within 12 months from October 2022. That’s a steep increase from the 0% likelihood in early 2020 through early 2022.[1] We can be confident…

Securing Critical Infrastructure with Zero Trust

By Anand Oswal, Senior Vice President and GM at cyber security leader Palo Alto Networks Critical infrastructure forms the fabric of our society, providing power for our homes and businesses, fuel for our vehicles, and medical services that preserve human health. With the acceleration of digital transformation spurred by the pandemic, larger and larger volumes…