The 7 new rules of IT leadership

The CIO role continues to evolve, changing as dramatically as the technology it manages and maintains. Moreover, the pace of the chief IT position’s transformation seems to be accelerating — likewise mirroring the speed of change in the tech stack. Consequently, tech executives must lead, manage, and work differently than they did in the past.…

7 tell-tale signs of fake DevOps

There’s no doubt that DevOps has helped many IT organizations achieve their goal of delivering applications and services faster and better than traditional software development processes. Unfortunately, while some IT leaders do a fine job of trumpeting DevOps’ benefits, their teams are headed in the wrong direction, embracing half-baked or completely wrong tools and practices.…

Is Your Contact Center Recession-Proof?

In some form or another, a recession is looking increasingly likely in 2023. The Conference Board, a global nonprofit think tank, called for a 96% probability of recession in the U.S. within 12 months from October 2022. That’s a steep increase from the 0% likelihood in early 2020 through early 2022.[1] We can be confident…

Securing Critical Infrastructure with Zero Trust

By Anand Oswal, Senior Vice President and GM at cyber security leader Palo Alto Networks Critical infrastructure forms the fabric of our society, providing power for our homes and businesses, fuel for our vehicles, and medical services that preserve human health. With the acceleration of digital transformation spurred by the pandemic, larger and larger volumes…

Five Trends in 2023 Strategic Portfolio Planning

Heading into 2020, there were plenty of predictions about the year ahead (not to mention detailed business plans, economic forecasts, scheduled events, and so on)—and all were rendered worthless by the pandemic. Looking ahead to 2023, therefore, I do so with a healthy dose of humility, and an acknowledgement that there will be monumental events…