The cyber-attacks on Optus and Medibank recently have brought into focus the devastating impact breaches can have on the reputation of any organisation. The Optus attack, which was the largest and most high profile in Australian history, has left almost 10 million customers understandably livid that their personal information was stolen. It is believed that…
Based in Italy and with more than 20 years of experience helping enterprises, from large international firms to emerging mid-sized operations, grow their businesses with technology, WIIT serves a rapidly expanding and diverse customer base. With a full portfolio that includes an extensive array of cloud offerings – including private, public, and hybrid cloud services…
What is the future of analytics and AI? And how can organizations thrive in an era of disruption? We asked Bryan Harris, Executive Vice President and Chief Technology Officer of analytics software company SAS, for his perspective. Q: What is your advice to technology leaders for improving organizational resiliency? A: Right now, we are all…
CIO.com: Can you give us a snapshot of your role and responsibilities as CPTO at Ovo? Christina Scott: I joined Ovo, the UK’s third largest energy supplier, in September 2021 as chief product and technology officer. In this role, I lead Ovo’s technology, product and data teams, who provide intelligent energy technology solutions as we…
IT freelancing offers multiple benefits, including flexible working schedules, location choice, engaging assignments, diverse clients, and an opportunity to apply one’s talents in several different areas. But freelancing is also a business, and skilled IT freelancers know what it takes to find and keep great clients, as well as how to drop organizations that make…
For probably the umpteenth time, we use the term “garbage in, garbage out” when summarizing problems with data quality. It has indeed become a cliché. Various industry studies have uncovered the high cost of bad data, and it’s estimated that poor data quality costs organizations an average of $12 million yearly. Data teams waste 40% of…
Ergonomics is often one of the most overlooked health concerns within the office. While there are OH&S regulations for lifting, moving heavy objects, and safety when working with chemicals and electricity, and there are guidelines for how long a person should be “sedentary” (i.e sitting), there are no formal governance requirements for the chairs that…
Contact centers are evolving rapidly. The days of single-channel, telephony-based call centers are long gone. This old model has given way to the omnichannel customer experience center. In legacy call centers, the customer’s pathway through sales or service was relatively linear. Call in, speak to an agent, and (hopefully) resolve the issue. In this system,…
This post is brought to you by NVIDIA and CIO. The views and opinions expressed herein are those of the author and do not necessarily represent the views and opinions of NVIDIA. CIOs seeking big wins in high business-impacting areas where there’s significant room to improve performance should review their data science, machine learning (ML),…
By Ginna Raahauge, CIO at Zayo For businesses to deliver value to customers, they must stay on top of customer challenges. At Zayo, we understand the macro trends our customers are currently facing — such as remote and hybrid work and the growing importance of user experience — have impacted how they approach business. To…