Last year, Spain’s tourism sector, its economic growth engine, reached historical levels, contributing nearly €187 billion (about $195 billion) to its GDP thanks in part to the fruits of digitalization. Technology, says Soltour CIO Miguel Abril, has taken on a fundamental role, transforming not only the customer experience through personalization and operational efficiency, but also the way in…
In the press coverage of aviation leasing company AerCap’s 2021 acquisition of General Electric Capital Aviation Services (GECAS), there was much talk about how bold a move it was. AerCap CEO Aengus Kelly gambled that merging two market leaders in the aircraft leasing industry, one of the biggest M&A deals in recent years valued at…
En el último informe publicado por IDC con las 10 predicciones críticas para los CIO de todo el mundo, se pone de manifiesto, de cara a 2025, el papel fundamental que tiene la tecnología para impulsar el éxito empresarial en Europa, que nunca había sido tan evidente. En una nueva era de rápida transformación impulsada…
In many organizations, the principles of IT Service Management (ITSM) have transformed how IT departments handle requests, manage resources and improve efficiency despite budget and resource challenges. But why stop at IT? The rise of digital transformation has necessitated a new service management approach. Enterprise Service Management (ESM) creates a more holistic, enterprise-wide approach to…
In the digital transformation era, organizational change is constant. It’s up to IT leaders to ensure the changes their digital initiatives bring to business workflows are absorbed and acted upon by the users impacted by them. Too often, however, change management is treated as an afterthought, observes Munir Hafez, senior vice president and CIO at…
Only a few years ago, Ikea developed a group-wide data effort with a particular focus on AI to manage investments, and it’s been a focal imperative ever since. “If followed right, more data can be used in the apps and AI solutions that are built as new data comes in,” says Francesco Marzoni, chief data…
Discover Financial Services se ha trasladado agresivamente a la nube en 2024 con una estrategia de migración centrada en conservar la flexibilidad híbrida y aprovechar al máximo la elasticidad de la nube. Jason Strle, vicepresidente ejecutivo y director de TI, que se incorporó a Discover hace 18 meses después de ocupar puestos de director de…
En un contexto en el que la digitalización forma parte del ‘pan de cada día’, el rol del Chief Information Officer (CIO, por sus siglas en inglés) ha ganado un protagonismo incontestable en la escena empresarial. Se ha convertido así en un activo estratégico capaz de desempeñar un liderazgo crucial en el rumbo del negocio…
Los directivos de las compañías pueden estar seguros de que los datos de sus organizaciones están listos para la inteligencia artificial (IA), pero los trabajadores de TI cuentan una historia muy diferente: la mayoría pasa horas cada día dándoles forma. Según una encuesta reciente de Capital One sobre la preparación para la IA, casi nueve de…
Nei prossimi 12 mesi i CIO hanno due grandi priorità: sviluppare un solido business case per la spesa in infrastruttura per l’intelligenza artificiale e aumentare la cybersicurezza e la resilienza. È quanto hanno indicato i top manager dell’IT nella ricerca “Future Enterprise Resiliency and Spending Survey, Wave 3, March 2024” di IDC (rispettivamente con il…