Salesforce and Workday are partnering to build a new AI-based employee service agent based on a common data foundation, and accessible via their respective software interfaces. The new AI-based employee service agent, which is akin to the recently released Einstein Service Agent, uses Salesforce’s Einstein 1 platform as the base and connects to Workday’s AI…
One of the benefits I gained from my early-career experience as an Industry Analyst was an ability to look at the big picture. When I look around at what’s going on in the tech market right now – and the global economy in general – the tea leaves are telling a pretty clear story. While…
La implementación de un nuevo software de gestión empresarial (ERP) en sus divisiones marítima y aérea le permitirá al Grupo Moldtrans optimizar y automatizar todos sus procesos, ser más eficiente operativa y comercialmente y mejorar el servicio de atención al cliente y de sus colaboradores. Así lo ha anunciado la compañía española, que ofrece todo…
Broadcom ha anunciado que los usuarios de vSphere 7.x, la plataforma de virtualización de servidores de VMware (compañía ya propiedad de la anterior) obtendrán seis meses adicionales de soporte para este producto. Estaba previsto que la solución, que se lanzó en 2020, dejara de recibir soporte en abril de 2025, pero ahora éste continuará hasta…
Embrace AI or die. That’s the modern mantra across global business, putting CIOs in the driver’s seat of the enterprise’s success — and in some cases pitting them against their CEOs. Not all IT chiefs take the expanded calling to heart. But Chris Bedi of ServiceNow is one who does. He is not gunning for…
Despite digital transformation being a highly effective way to further develop the long-term business model, it can be a very drawn-out and arduous process. But the majority of companies in Germany, in particular, rely on the cloud in its various facets, and have now achieved a certain level of maturity when it comes to migrating workloads. Maturity…
Whether you’ve survived the CrowdStrike incident or didn’t use CrowdStrike and are merely seeing the impact to others, taking time to learn lessons from this event is vital. After all, if you couldn’t recover easily from this, then you may be lost trying to recover from a ransomware attack. At issue are potential shifts you…
New developments in artificial intelligence can lead to real benefits for businesses—especially small- and medium-sized businesses (SMBs) that have fewer resources and smaller staffs than their enterprise counterparts. However, SMBs must approach AI in a thoughtful, measured way that works for their unique businesses if they want to reap its full potential. In a recent fireside…
The already heavy burden born by enterprise security leaders is being dramatically worsened by AI, machine learning, and generative AI (genAI). Malware, phishing, and ransomware are fast-growing threats given new potency and effectiveness with AI – for example, improving phishing attacks, creating convincing fake identities or impersonating real ones. Easy access to online genAI platforms,…
ServiceNow has reported potential compliance issues to the US Department of Justice “related to one of its government contracts” as well as the hiring of the then-CIO of the US Army to be its head of global public sector, the company said in regulatory filings on Wednesday. The DOJ is looking into the matter. Following…