Name: Jamshid Rezaei Company: Mitel Job title: CIO Time in current role: 3+ years Location: Toronto, Canada As CIO, Rezaei is responsible for driving Mitel’s IT initiatives, as well as developing and executing the company’s digital transformation efforts. He joined Mitel in February 2014 following the acquisition of Aastra Technologies, where he held various leadership…
Open-plan offices are supposed to encourage collaboration, improve communication, and encourage the free-flow of ideas, as well as offer (literal) transparency and flatten the usual corporate hierarchy. But it turns out there’s a sexist downside that could be impacting your current and potential future employees. As a recent article from Fast Company explains, researchers Alison Hirst…
Bossing after #MeToo Image by Getty Images If you manage a team in the age of #MeToo, you have a job to do that’s thornier than hitting deadlines and worrying if people are wasting time on Slack and Reddit. And if you’re not proactively ferreting it out, it’s probably happening right under your nose. To…
Supply chain management is a growing field and a satisfying profession, as a recent survey from the Association for Supply Chain Management (APICS) found that 96 percent of those surveyed were highly satisfied with their career in SCM, with average rating of 8.4 out of 10. The survey also found that it pays to get…
Artificial intelligence is poised to revolutionize health care, in everything from drug research, to diagnostics, to health care delivery — all the way through to billing and accounting. According to Accenture, the AI health market will reach $6.6 billion by 2021, and will save the industry $150 billion a year by 2026. But to get…
Troy Gill, manager of security research at AppRiver, explains conversation hijacking attacks, or CHAs, with host Steve Ragan, including who is typically targeted and how to prevent them.
Read More from This Article: Conversation hijacking attacks | Salted Hash Ep 38
Source: News
Everybody gets that procuring and implementing software isn’t the same as procuring and implementing hardware. I’ve been writing endlessly about how CRM is different from other enterprise software — not technologically, mind you, but in terms of the business drivers and the mechanics of the cost-benefit equation. So why does everyone try to make CRM…
Can you imagine having the same customer experience with your healthcare provider as you do your favorite retail chain? Jonathan Shoemaker, chief information and improvement officer at Allina Health, can. He and his fellow executives are creating a culture of consumerism at the Twin Cities-based healthcare system. —————————————————————- When did you begin to transform to…
In the insurance industry, training claims adjusters is a non-stop challenge. These public-facing employees work with clients in stressful situations, and their expertise is essential to giving customers the service they expect while ensuring efficiency for the enterprise. Experience is the best teacher, but re-creating the many scenarios claims adjustors might encounter creates logistical and…
Digital transformation means big changes throughout the organization, impacting many — if not all — departments, employees and business processes. Thus, IT leaders seeking to helm successful transformations must convince and motivate people across the organization to work, think and/or behave in new ways. But getting people to adopt new paradigms is not easy, as…