ServiceNow is an increasingly popular tool for IT services management (ITSM), especially for companies undertaking digital transformations. The solution’s appeal is largely its comprehensiveness, enabling businesses to use a single platform for their ITSM needs. A smooth ServiceNow implementation can help support organization-wide digital transformation, help shift resources and budget toward innovation, and improve an…
Financial services firms are helping lead the way in adopting artificial intelligence, with banks expected to spend $5.6 billion on AI solutions in 2019, second only to the retail sector, according to IDC. And the fruits for finservs could be considerable: McKinsey Global Institute predicts AI and machine learning could generate more than $250 billion…
In a time of high demand and record-low unemployment, it’s more critical than ever for businesses to develop their staff. And by fostering an organization-wide culture of learning, they not only keep their workforce skills sharp, but establish a strong internal pipeline of talent that is much more likely to stay. “This is an important…
A bunch of CIOs in Los Angeles were unhappy. They’d run into each other at local conferences and have the same conversation — it was harder than ever to find talent, especially with the skill sets to drive digital transformation. “This is seven years ago,” says Ron Guerrier, CIO and secretary of innovation and technology…
[Disclosure: Many of the companies mentioned in this article – OutSystems, AgilePoint, Compuware, CA, SkyTap and WaveMaker – are current or past clients of the author.] The scene opens with the blue-grey drabness and cold columns typical of an old-school bank. A man walks through the scene lamenting fees and minimums as he grabs one…
Myths can be fun and entertaining when they involve the exploits of ancient gods and heroes. The amusement stops quickly, however, when a myth hampers IT or enterprise success. So it goes with the stubborn misconceptions that delay or prevent the adoption of potentially productive cloud services. “We are still in the early stages of…
Scrum is a powerful framework for implementing agile processes in software development and other projects. This highly adopted framework utilizes short iterations of work, called sprints, and daily meetings, called scrums, to tackle discrete portions of a project in succession until the project is complete. There are three key roles within Scrum: Scrum master, product…
When technology no longer supports your business strategy, but instead informs or even defines it, IT innovation can no longer belong to one function. Rajeev Ravindran, CIO of Ryder System, exemplifies this concept by moving tier one RPA work out of IT and assigning full-time product ownership to business leaders. Martha Heller: What does “digital”…
CIOs, CDOs and CAOs across industries wrestle with establishing a data driven culture and maximizing the value from data while managing the risk. In a recent Harvard Business Review article, Randy Bean and Thomas Davenport reported alarming findings from the NewVantage Partners’ 2019 Big Data and AI Executive Survey of about 64 C-level technology and…
Every year, human resources consulting firm Mercer collects more than 30,000 compensation and benefit surveys to help its clients better serve their employees. For years, the process of preparing and cleansing the data required weeks of administrative oversight and back-and-forth communication with clients. In 2017, Mercer started an initiative to bring those back-office operations under…