From CIO to COO at DXC Technology

After serving as global CIO for GE, Chris Drumgoole became CIO of DXC Technology in March 2020. DXC is an $18 billion business formed in 2017 from the merger of CSC and HP Enterprise Services.  As a customer to DXC while at GE, Drumgoole was impressed by the vision of Mike Salvino, who had been…

Lexmark’s Vishal Gupta on infusing every decision with AI

Vishal Gupta is CTO & CIO, SVP Connected Technology at Lexmark International, where he is responsible for all of IT corporate strategy, security operations, software, and analytics. Privately owned and headquartered in Lexington, Kentucky, Lexmark is a global provider of cloud-enabled imaging tech that serves customers in more than 170 countries around the world. Gupta…

Three Steps to Creating a Risk Reporting Strategy

Business continuity means ensuring that employees have everything they need from the IT organization to stay productive and support the company’s partners and customers. It requires assessing and mitigating risks to websites, databases, financial systems, email servers, business processes, and more.  Business continuity also requires capacity planning, especially if the company is experiencing growth. This,…

Best Practices for Risk Assessment Reporting

Managing risk is one of the top responsibilities of any leadership team. However, leaders can manage only the risks they know about. Effective leadership, it turns out, depends on risk reporting. This article focuses on the reporting of risk itself. That means finding the right information to share with your company’s leadership team and sharing…

Digital Identity Friction: How the Move to Passwordless Can Help and Hurt Your Omnichannel Experience

Customer loyalty has always started with a positive experience as evidenced by the old saying, “the customer is always right.” Increasingly, customers want digital omnichannel experiences and companies are providing them. According to Omnisend[1] marketing campaigns using three or more channels increased order rates by 494% over those using a single channel. With a thoughtful,…

The Value of True CI/CD – And How to Achieve It

By Milan Shetti, CEO Rocket Software Agile development has served its purpose over the years, but many forward-thinking companies believe its value in their businesses is lessening. Why? It stresses speed, which can be a downfall when it comes to quality. As an alternative, many organizations are adopting continuous integration and delivery (CI/CD), which entails…