To stay competitive in the digital era, companies are betting on software that augments employees’ workflows, bolsters the customer experience for and increases revenues. 100-year-old commercial mover Suddath Co. has pulled off a proverbial hat trick, achieving all three goals using the public cloud, machine learning and home-grown algorithms and mobile technology. “Our leadership philosophy…
Over the last two decades, I’ve had a front-row seat at dozens of IT transformations across the world and was recently asked for my most salient “lessons learned.” These lessons are founded on the same premise: The CIO has a vision for transformation, and they want to implement it ASAP. The CIO’s vision typically results…
Glenn Di Biasi is moving his IT teams at New York University to agile, implementing practices such as rapid application development, Scrum sessions and daily standup meetings. But Di Biasi, NYU’s CIO, says the teams need more than the agile framework and leading best practices to be effective. [ Looking to make the switch to…
Equal Pay Day has come around again — Tuesday, April 2, is the day in 2019 through which U.S. white women had to work to earn what the average U.S. white man earned in 2018. Asian women’s equal pay day was March 5, 2019, black women’s Equal Pay Day isn’t until Aug. 22, Native women’s…
ServiceNow is an increasingly popular tool for IT services management (ITSM), especially for companies undertaking digital transformations. The solution’s appeal is largely its comprehensiveness, enabling businesses to use a single platform for their ITSM needs. A smooth ServiceNow implementation can help support organization-wide digital transformation, help shift resources and budget toward innovation, and improve an…
Financial services firms are helping lead the way in adopting artificial intelligence, with banks expected to spend $5.6 billion on AI solutions in 2019, second only to the retail sector, according to IDC. And the fruits for finservs could be considerable: McKinsey Global Institute predicts AI and machine learning could generate more than $250 billion…
In a time of high demand and record-low unemployment, it’s more critical than ever for businesses to develop their staff. And by fostering an organization-wide culture of learning, they not only keep their workforce skills sharp, but establish a strong internal pipeline of talent that is much more likely to stay. “This is an important…
A bunch of CIOs in Los Angeles were unhappy. They’d run into each other at local conferences and have the same conversation — it was harder than ever to find talent, especially with the skill sets to drive digital transformation. “This is seven years ago,” says Ron Guerrier, CIO and secretary of innovation and technology…
[Disclosure: Many of the companies mentioned in this article – OutSystems, AgilePoint, Compuware, CA, SkyTap and WaveMaker – are current or past clients of the author.] The scene opens with the blue-grey drabness and cold columns typical of an old-school bank. A man walks through the scene lamenting fees and minimums as he grabs one…
Myths can be fun and entertaining when they involve the exploits of ancient gods and heroes. The amusement stops quickly, however, when a myth hampers IT or enterprise success. So it goes with the stubborn misconceptions that delay or prevent the adoption of potentially productive cloud services. “We are still in the early stages of…