CIOs seeking operational efficiency are embracing robotic process automation (RPA), an emerging category of software programmed to execute routine tasks. The technology enables anything from low-level activities such as sifting through and generating response to emails, to orchestrating entire process flows in financial, HR and other corporate IT systems. Unlike artificial intelligence (AI) and machine…
For a growing number of organizations, it’s not a question of whether they should move applications and development platforms to the cloud, but when. The cloud has become so well entrenched in corporate IT that it’s increasingly difficult to imagine business without it. Still, the move to cloud services is not without its share of…
Zulily has run surprise sales of clothing and merchandise since 2010, boldly operating in the shadow of Amazon.com. While most retailers fear the ecommerce kraken, whose tentacles seemingly know no bounds, Zulily consistently lures consumers with tailored offers generated by machine learning (ML) software. Zulily CIO Luke Friang says the keys to successful hyper-personalization include…
The business world is sharply focused on AI and ready to spend generously on what it might offer. In a recent PwC survey of 1,000 business executives, 20% of respondents said that “their organizations plan to implement AI enterprise-wide in 2019.” That’s one in five businesses planning enterprise-wide AI initiatives. According to the 2019 Harvey…
Your team, company, and customers rely on you every day. Some days — okay, most days — it feels like there’s an apocalypse and you’re holding the line between your company’s data and the enemy. Obviously, this keeps you busy. That said, have you considered volunteering your skills for a good cause? The apocalypse is…
IHG is upgrading its IT systems and moving applications to the public cloud to remain afloat in a hospitality market where consumers have come to expect high-tech amenities ranging from mobile check-ins to robot concierges. Hotel chains have long under-invested in technology, opting to focus on white-glove customer service and other offerings that have a…
Structure Tone, a global construction management firm, was family owned for 40 years. In 2016, however, the family shifted ownership to employees and a consortium of outside investors. Since then, the firm has conducted mergers with three companies. By early 2019, the firm had grown from $4 billion to $6 billion and rebranded as STO…
In the lead up to Synchrony Financial being spun out from parent company GE and launching an initial public offering (IPO), Carol Juel was front and center explaining the newly independent company’s business strategy and innovation plans. Juel was even known to cart giant poster boards from meeting-to-meeting to help customers, partners, and internal employees…
Eighteen months ago, Mr. Cooper launched an intelligent recommendation system for its customer service agents to suggest solutions to customer problems. The company, formerly known as Nationstar, is the largest non-bank mortgage provider in the U.S., with 3.8 million customers, so the project was viewed as a high-profile cost-saver for the company. It took nine…
Preparing for the Project Management Professional (PMP) exam can be challenging. According to the Project Management Institute (PMI), project professionals spend on average more than 35 hours preparing for the PMP exam. Even this amount of preparation is no guarantee that you will pass on the first try. Following are details about the PMP certification…