How CIOs can navigate a perfect digital storm of complexity, competition, and regulation

The banking, financial services, and insurance (BFSI) sector is facing a storm. In recent decades, the widespread adoption of the internet and the subsequent smartphone revolution have empowered consumers and businesses to look beyond incumbent providers of financial services. Digital-first startups have changed expectations – fuelling demand for faster transactions and innovative services. These new…

EXL orchestrates AI for real business outcomes

The biggest challenge enterprises face when it comes to implementing AI is seamlessly integrating it across workflows. But AI itself presents a solution in the form of an orchestration layer embedded with AI agents. AI requires massive datasets, customized models, and ongoing fine-tuning. While its potential is broad, that makes it difficult to pinpoint its…

Ethics in action: Building trust through responsible AI development

AI’s transformative potential introduces technological ethical dilemmas like bias, fairness, transparency, accuracy/hallucinations, environment, accountability, liability and privacy. Likewise, behavioral ethical dilemmas such as automation bias, moral hazard, self-misrepresentation, academic deceit, malicious intent, social engineering and unethical content generation are typically out of the passive control of technology. By proactively addressing both the technical and the…

3 musts when recruiting vendors for AI

Two years of experimentation may have given rise to several valuable use cases for gen AI, but during the same period, IT leaders have also learned that the new, fast-evolving technology isn’t something to jump into blindly. Some organizations, like imaging and laser printer company Lexmark, have found ways of fencing in the downside potential…

Caja Rural de Navarra asienta las bases de su digitalización con un equilibrio perfecto entre lo digital y lo humano

El sector financiero lleva años inmerso en un proceso de transformación digital con el objetivo de adaptarse a las necesidades de clientes cada vez más exigentes. La digitalización del sector ha permitido a las entidades financieras expandir su alcance y diversificar sus servicios, revolucionando la forma en la que los clientes se comunican con su…

AWS코리아 “韓기업 AI 도입 빨라··· LLM 개발 및 활용 플랫폼 지원 강화할 것”

5일 AWS코리아 사무실에서 열린 기자간담회에서 함기호 대표가 생성형 AI 관련 지난해 성과를 공유하고 올해 주요 전략을 설명했다. 함 대표는 “AWS는 생성형 AI 모델을 직접 개발하고, 이미 개발된 모델을 실제 비즈니스에 활용하고자 하는 기업들과 협력하며 지원했다”고 밝혔다. 업스테이지, 트웰브랩스 같은 스타트업이 LLM 개발 과정에서 아마존 세이지메이커 기술을 활용했으며, 두산로보틱스, 카카오페이손해보험, 삼성전자 등이 아마존 베드록을 이용해 AI…