Over the past year, IT leaders have worked more rigorously than ever to ensure that their employees have access to critical business services they require to do their jobs. But the business resilience inspired by the pandemic is also necessary to establish and maintain relationships with customers, who are increasingly looking to interact with their…
What is iPaaS? An integration platform as a service (iPaaS) is a cloud-based software package used to create new applications or to orchestrate data flows by linking together existing services and applications. It provides a way for organizations to readily make use of basic building blocks to streamline a process or establish a new service.…
IT leadership is challenging work. In addition to devising technology strategies that create maximum business value on a budget, you have to establish and motivate a highly productive team capable of tackling a wide range of technical issues while executing your vision for IT. At times the overwhelming nature of this work can lead even…
A global payment network is Mastercard’s most prized asset, facilitating 300 million financial transactions worldwide each day in a complex system protected by machine learning (ML) and other cutting-edge security technologies. The financial services company is now upgrading that system, turning away from on-premises solutions to instead embrace a blend of cloud and edge computing…
Why is good data governance so important? Consider what might result without it: data that’s poor in quality, difficult to use, lacking integrity, vulnerable to cybersecurity threats, inconsistent, and not always available to business users. In other words, from a business standpoint there is almost no point in having data without data governance. [ Learn…
The key to running an effective organization, we’ve been told for decades, is delivering work products through well-designed and -managed processes. Process is hailed as the path to organizational nirvana, in the form of repeatable, predictable results. But CIOs who start process initiatives by designing processes and training staff in their use are akin to…
Enterprises across the country are rethinking how much office space they need post-pandemic, as knowledge workers and admin staff show no signs of wanting to let go of the conferencing and collaboration tools that enable them to log in from home. Gary Desai, CIO at Discount Tire, has another real-estate question on his mind, though:…
Several years ago, a database corruption issue at the U.S. Patent and Trademark Office (USPTO) brought parts of the agency’s electronic filing system down for days. The IT platform it depended on was nearly two decades old, which spurred the agency to bring in a new CIO with a mandate to overhaul its IT systems…
What is a project manager? Project managers play the lead role in planning, executing, monitoring, controlling, and closing out projects. They are accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. If you are looking for a career in IT and wondering…
For years, companies have been striving to develop analytics capabilities, not just to understand past performance, but to anticipate trends and future events to improve agility. Increasingly, companies are deploying predictive analytics to make their services more efficient, develop products, find potential threats, optimize maintenance, and even save lives. Predictive analytics apply techniques such as…