A British utility had a customer service problem: Customers who questioned their bills had to navigate a tedious process to handle the complaint. They had to contact the company to schedule an appointment for a worker to visit their home to re-read the meter, a reading that was then fed into the corporate system that…
Risk, compliance and security are primary concerns for companies operating in the defense industry. But increased focus on these issues can complicate an organization’s agility when adopting or adapting to new technology. This is what Raytheon was up against when it embarked on an IT initiative to develop a secure, cloud-based virtual innovation environment to…
What’s lurking in the shadows of YOUR organization? What you don’t know can hurt you. Insider Pro columnist Mike Elgan looks at how your business is at risk and offers six steps to minimize it.
Read More from This Article: Shining light on dark data, shadow IT and shadow IoT
Source: News
Insurance companies are walking the tightrope between modernizing back-office systems and creating digital tools that create frictionless experiences for agents and customers alike, as Jim Fowler learned when he joined Nationwide as CIO in 2018. Fowler, fresh off an 18-year career in various tech leadership roles at General Electric, spent his first 90 days listening…
Business intelligence (BI) and analytics platforms have long been a staple for business, but thanks to the rise of self-service BI tools, responsibility for analytics has shifted from IT to business analysts, with support from data scientists and database administrators. As a result, BI has changed from generating monthly reports from the system of record,…
In most situations, children are unable to clearly explain their symptoms; all they can do is cry to express their discomfort. This problem becomes even worse when it comes to babies with congenital eye disease. These children don’t audibly express that something is wrong, which makes diagnosing eye disease in infants much harder. It also…
As roles change and technology evolves, one veteran CIO says the next generation of CIOs will have followed a different career path.
Read More from This Article: GSK tech leader outlines 3 types of CIOs
Source: News
IT asset management (ITAM) comprises practices and strategies for overseeing, managing and optimizing company-owned IT systems, hardware, processes and data. As part of an ITAM strategy, IT departments implement, track and maintain IT assets, and assess whether those IT assets require optimization, can be replaced with a less expensive option or be upgraded to a…
As companies look to artificial intelligence to drive their digital transformation, software development will change dramatically as well. Companies are prepared for the fact that developers will have to get up to speed on machine learning algorithms and neural networks, and are looking forward to seeing how AI will automate many development and testing functions.…
AI is having a profound effect on enterprises, and a variety of tools and techniques can help you get started on your own implementation. Download our 17-page guide.
Read More from This Article: Inside AI ebook: Artificial intelligence in the enterprise
Source: News