IT service management (ITSM) best practice framework ITIL was introduced in the late 1980s as a way to streamline governmental IT practices in the UK. The framework has since been acquired by Axelos, which has released updated versions of the framework aimed at modernizing how organizations align IT services with business objectives. The latest iteration,…
Welcome to the Summer 2019 digital issue of CIO featuring winners of our annual CIO 100 awards and hall of fame honorees. In these pages, you’ll learn how leading organizations are scaling innovation, what it takes to shift to revenue-driven IT, and why it may be time for a new IT operating model. Contents …
Improving the customer experience has become a major point of emphasis for companies seeking success in the digital era. But some enterprises operate with the belief that empowering employees with a frictionless workplace is just as vital. Bank of America (BofA) has created Persona, a framework that uses analytics to figure out what computers, phones…
Strong IT leadership requires a mix of soft and hard skills that changes at the pace of technology. Even if you consider yourself a natural leader, it’s important to develop and fine-tune your leadership skills to be successful. Leadership training can help shape you into the leader you want to be, keep you on top…
To succeed in an increasingly talent-starved and competitive IT world, more enterprises are relying on geographically dispersed workforces. Such organizations build IT teams providing the best functional expertise, regardless of each individual’s physical location. While collocated teams (every member working at same physical site) may have advantages over dispersed teams in some respects, there’s a…
CIOs seeking operational efficiency are embracing robotic process automation (RPA), an emerging category of software programmed to execute routine tasks. The technology enables anything from low-level activities such as sifting through and generating response to emails, to orchestrating entire process flows in financial, HR and other corporate IT systems. Unlike artificial intelligence (AI) and machine…
For a growing number of organizations, it’s not a question of whether they should move applications and development platforms to the cloud, but when. The cloud has become so well entrenched in corporate IT that it’s increasingly difficult to imagine business without it. Still, the move to cloud services is not without its share of…
Zulily has run surprise sales of clothing and merchandise since 2010, boldly operating in the shadow of Amazon.com. While most retailers fear the ecommerce kraken, whose tentacles seemingly know no bounds, Zulily consistently lures consumers with tailored offers generated by machine learning (ML) software. Zulily CIO Luke Friang says the keys to successful hyper-personalization include…
The business world is sharply focused on AI and ready to spend generously on what it might offer. In a recent PwC survey of 1,000 business executives, 20% of respondents said that “their organizations plan to implement AI enterprise-wide in 2019.” That’s one in five businesses planning enterprise-wide AI initiatives. According to the 2019 Harvey…
Your team, company, and customers rely on you every day. Some days — okay, most days — it feels like there’s an apocalypse and you’re holding the line between your company’s data and the enemy. Obviously, this keeps you busy. That said, have you considered volunteering your skills for a good cause? The apocalypse is…