What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. ESM aims to make it easier and more efficient for companies to deliver and support employee…
Alternative data sources are now embedded in the business processes of enterprises across a range of sectors. According to a 2022 survey by law firm Lowenstein Sandler, 92% of investment organizations, from hedge funds and private equity to venture capital, are using alt data to a moderate or significant extent to inform decision making. Respondents…
CIOs often make mistakes when working with consultants. I pointed out three of them in my last installment. There’s a fourth that’s potentially more serious than these three combined: failing to take advantage of the consultant’s edge, either by engaging them or by making their edge your edge. True story: My consulting team, engaged to…
Despite ongoing efforts to hire more people of color and women in tech roles, organizations are struggling to retain that talent. In large part, this is due to organizations not having an inclusive culture in the first place. A Diversity in Tech 2021 U.S. Report by Wiley found that half of surveyed respondents reported leaving…
By Anand Ramanathan, Chief Product Officer, Skyhigh Security Pressure is mounting among CIOs worldwide. Just as leaders are being called to secure complex and changing infrastructures, it has also become imperative to operate under local and global compliance mandates with increasingly sharp teeth. Meanwhile, industries have transitioned to the cloud and data has proliferated, while…
Michael Stoeckert, Global CIO, Precision Medicine Group, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss servant leadership culture, employee experience focus, global diversity efforts, IT healthcare ecosystems and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more…
Misalignment between procurement and supply chain operations is hurting businesses the most today These and other gaps in organizational and supply chain processes present significant risks and result in higher costs, longer cycle times and less resilience The need of the hour is to ‘converge’ critical processes, information flows and technologies across the organization, supply…
It’s a perfect confluence of events for zero trust to take center stage in the world of cyber security: the rise of hybrid and remote work, the ongoing shift to cloud services, the continuing growth of mobile devices in the workplace, and an onslaught of sophisticated attacks that can impact entire supply chains. Never have organizations faced…
The discovery of the Log4j vulnerability in December 2021 is one of the more recent and prominent reminders of why cybersecurity teams need to implement a zero-trust security architecture. Not that they should need reminders. Incidents are happening every day, and some of them — such as ransomware attacks that may impact virtually entire supply chains —…
Canada’s newest airline will head directly for the clouds on its maiden flight this summer, running the entirety of its IT system on cloud computing. “Everything here is cloud. We’re a cloud-first organization. I have absolutely nothing on-prem anywhere or anything co-located,” says Robert Pope, CIO of Canada Jetlines. Launching a new low-cost carrier in…