Creating a seamless and secure customer experience from start to finish means listening to and embracing customers’ expectations, including offering the latest in digital payment capabilities. In fact, consumers are 63% more likely to shop with merchants that offer their preferred payment options. The COVID-19 pandemic brought a shift in consumer expectations, including a rise…
Along with nearly every other industry, banking is facing greater competitive pressure than ever. The need for innovation is growing, along with the ability to deliver more effortless experiences for customers and employees. As banks continue to face this reality, they’re also tasked with addressing a variety of rapidly changing issues, including those surrounding data…
For all the talk of IT launching big-bang transformational initiatives, sometimes it’s the smaller changes that are the most impactful. That’s the case for HVAC manufacturer Carrier, which, in the wake of its 2020 spin-off from United Technologies Corp., has taken a microtransformational approach to updating and automating the business processes that cause its customers…
Many modern CIOs have adopted the mantra: No technology for technology’s sake. Yet they and other tech-enthusiasts still get enamored with the newest tool or excited by the latest leap in digital innovation. Caught up in the buzz, they can convince themselves that a hyped technology’s value proposition must be a fit for their company.…
Foodstuffs North Island Chief Digital Officer Simon Kennedy on the messy nature of transformation, the importance of working cross functionally, and how the organisation is using internships and tech accelerator programmes to develop new talent. Watch this episode: #id6302583995727 .jw-wrapper::before { content: “Simon Kennedy” !important; } CIO Leadership Live Read More from This Article:…
At the outset of the pandemic, Aflac’s independent agent/franchise business looked to be a dead duck. The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. While Aflac’s other major division, its business-to-business insurance line, was…
Comedian John Oliver quipped that cryptocurrency is “everything you don’t understand about money combined with everything you don’t understand about technology.” He missed another area of notorious confusion: the law. The great regulatory bureaucracy has awakened to the significance of blockchain-enabled technology, led by the SEC. The government is certain that cryptocurrency must be regulated,…
Even as many business leaders debate the boundaries of remote work styles and schedules, there is little doubt that hybrid work will persist for most enterprises. Yet, how hybrid work takes shape for any given business will likely evolve as business needs and employee expectations change over time. For IT and network security teams, the…
Technology is hardly the only industry experiencing hiring challenges at the moment, but resignations in tech still rank among the highest across all industries, with a 4.5% increase in resignations in 2021 compared with 2020, according to Harvard Business Review. For the most part, these employees aren’t leaving the industry altogether; they’re moving to companies that…
New research from Cybersource and PYMNTS.com finds that more than one-third of shoppers are turning to smartphones when shopping in-store. In addition, 59% of merchants support mobile features to help them make a purchase. The 2022 Global Digital Shopping Index provides insights into how mobile-first shoppers are reshaping what success looks like for merchants in a new…