Master storyteller Doug Keeley was a featured speaker at a large national sales meeting some years ago when he noticed how miserable everyone was feeling. “Morale was horrible,” he recalls. “There was a new leader taking over, and her opening keynote had bombed. Everyone thought this CEO was cold and lacking empathy.” The only way…
The Razor’s Edge is a podcast series that examines “IT Services for the New Way to Work,” produced by CIO.com in partnership with HP Inc. In this series, HP’s technology experts provide unique insights into the challenges associated with digital transformation and discuss how innovative, cloud-based services, solutions, and software can help you plan and…
Every day the headlines remind us just how fragile/broken the human supply chain is. At the height of the pandemic we discovered severe shortages of truck drivers, meat packers, and emergency room nurses. As we limp through the frustratingly elongated ramp toward a post-COVID world we are experiencing significant shortages of coders, butchers, bakers, pilots,…
When Marcus Ericsson, driving for Chip Ganassi Racing, won the Indianapolis 500 in May, it was in a car equipped with more than 140 sensors streaming data and predictive analytic insights, not only to the racing team but to fans at the Brickyard and around the world. NTT, which partners with Penske Entertainment for the…
Encouraging employees back to the office will be a key priority for businesses going forward, but for many employers, doing so needs to be a case of providing superior in-office experiences, rather than attempting to mandate it. To do this, investing in a technology refresh and focusing on the devices that your employees are using…
There’s still a sizable distance between sustainability sentiment and corporate action. Innovative green technology—including energy-efficient supercomputers, low-emissions datacenters, computational fluid dynamics simulations, and circular design—are helping to close that gap. Consider the statistics. Two-thirds of executives surveyed in the Deloitte 2022 CxO Sustainability Report say they are “very concerned” about climate change, with 79% seeing the world…
Technological innovation is at the heart of IBM Bromont. Founded in 1972 to meet the needs of the Canadian computer market, the plant has evolved over the years to climb the hierarchy of the computer behemoth – setting itself apart from competitors who have fled North America to Asian countries in the last decades. Today,…
L’innovation technologique est au cœur d’IBM Bromont. Fondée en 1972 pour répondre aux besoins du marché canadien en ordinateurs, l’usine a évolué au fil des ans pour grimper les échelons de la hiérarchie du colosse informatique – se démarquant de l’ensemble de ses concurrents qui ont tous fui l’Amérique du Nord vers l’Asie dans les…
Digital transformation, AI, data mining and the cloud drive efficiencies and improve customer engagement. An estimated 46% of customer interactions are already automated, with the trend toward automation having further accelerated during the pandemic. However, as chatbots pick off the simpler queries, contact centre staff are taking the strain having to deal with more complex…
Data sovereignty. A simple notion, right? Not so fast. What may appear to be a relatively straightforward concept has instead become an extremely complicated situation due to the numerous regulations defined, countless re-purposed terms used, and the variety of technology capabilities offered. This reality has an impact downstream in the form of significant considerations and…