Root cause analysis definition Root cause analysis (RCA) is a problem-solving process that focuses on identifying the root cause of issues or errors with the goal of preventing them from reoccurring in the future. RCA is typically part of service management methodologies and frameworks, such as ITIL, TQM, and Kanban, that focus on continuous process…
Sometimes technology can feel like the enemy — a new way for vendors to pass the buck when their products or services malfunction. It’s the chatbot that pops up when you think your identity was stolen, the digitized voice at the other end of an emergency call, that text message informing you that your flight…
Businesses are investing substantial funds and efforts into migrating workloads from on-premises infrastructure to public clouds, in part motivated by the hypothesis that, once cloud-based, those workloads will be relatively easy to move from one cloud provider to another. Unfortunately, the reality is unlikely to be so simple. It’s been estimated that about half of…
Companies face various cyber risks, ranging from ransomware to data theft. Cyber threat actors gain access to an organization’s systems in various ways. However, cybercriminals commonly take the path of least resistance, and organizations’ reliance on password-based authentication provides numerous avenues of attack. Passwords are known to be a weak form of authentication, and the…
App modernization platform provider vFunction has released a new tool dubbed vFunction Assessment Hub, to help CIOs and other IT decision makers understand the complexity and risk of their existing legacy applications before deciding to modernize them — a process that typically involves taking on technical debt. Market demand for faster and better services along…
The boom in data science continues unabated. The work of gathering and analyzing data was once just for a few scientists back in the lab. Now every enterprise wants to use the power of data science to streamline their organizations and make customers happy. The world of data science tools is growing to support this…
There comes a time in the professional life of most CIOs when they — you — need to bring in a consultant. Not a contractor. That’s someone with a defined set of skills you bring in to help with day-to-day tasks. We’re talking about someone with broad expertise and experience-based judgment you pay for good…
Datacom CIO and CISO Karl Wright on how change is driven by people rather than technology, the importance of storytelling, and why he’s giving ex-prisoners IT jobs through the Take 2 programme. Watch this episode: #id627311088f677 .jw-wrapper::before { content: “IDG” !important; } Read More from This Article: CIO Leadership Live with CIO and CISO…
Episode sponsored by Fairfax County Economic Development Authority: Paul Beswick, CIO at Marsh McLennan, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss fostering IT velocity, business process focus, the entry-level recruiting surge, development COE, delivering the future with IT and more. This…
By Nitin Rakesh, Chief Executive Officer, and Managing Director at Mphasis The COVID-19 pandemic has tested humankind’s resilience in unprecedented ways. For the first time in a century, we continue to live with a mix of restrictions on social interactions, travel, and assembly. Attributes have emerged in our current ‘limited edition’ lives as keys to…