In a bid to cater to enterprise efforts to improve customer experience and engagement, Oracle is enabling integration of data from company’s Unity Customer Data Platform into its customer service offering, dubbed Oracle Service. Oracle Service and the Unity CDP are part of the company’s Fusion Cloud Customer Experience (CX) offering. Oracle Service comes with…
By Reed Peterson, Field CTO, Telecom, DataStax Efficiency, speed, growth, and excellent user experiences. These are goals that digital enterprises strive for regardless of industry segment. In the hyper-competitive telecommunications market, companies that don’t achieve these superlatives risk being left in the dust by competitors. It’s one thing to deliver performance and new services that impress…
Protecting data and monitoring user behavior used to be relatively simple when everyone was behind the corporate firewall. However, in the new world of cloud computing and hybrid workforces, some basic practices and assumptions need to be revisited. For example, more people now need access to sensitive business data while working from home, on public…
While viable general-purpose quantum computing is still a way off, D-Wave Systems has just deployed its third cloud-based quantum annealing system and has updated its coding tools to tackle new categories of enterprise optimization problems. Like its predecessors, D-Wave’s third Advantage system can be accessed via D-Wave’s own Leap quantum cloud or, beginning May 12,…
Do you want to know what the future may bring? Predictive analysis tools have an answer. Are they right? Sometimes. But sometimes can often be more than enough if the prediction can help your enterprise plan better, spend more wisely, and deliver more prescient service for your customers. What are predictive analytics tools? Predictive analytics…
With a career journey spanning digital native companies such as Yahoo and eBay as well as big established brands like American Express, Express Scripts, and most recently Northwestern Mutual, Neal Sample’s unique combination of strengths and interests stands out. He received a PhD in Computer Science from Stanford, so he’s comfortable diving into the deep end as a technologist.…
Climate change concerns have already impacted data center strategies. Over the past 18 months, industries have had to accelerate their digital transformation journeys to remain competitive. From retail to healthcare and even financial services; no sector has escaped the reality that digitisation is a necessity for survival. Meanwhile, the international calls for urgent action on…
Disruptions never make appointments; they don’t even knock at the door! But you need to be ready in case it happens to you. Here are some practical immediate responses. Business disturbances can affect organizations of any size in any area. Climate, control blackouts, political occasions, and of course, new to the list, pandemics. Organizations build…
There is a large and growing number of software developers in the world. Despite what we hear in the media, not all are in Silicon Valley, or working at startups, or even at major tech companies. In fact, many – perhaps most – work at companies in “traditional” industries – regional banks, retail chains, health…
The concept of happy and unhappy paths is familiar to user experience (UX) professionals. Happy paths are those steps that a digital user takes along the default or expected use of an application, without triggering error routines. They result in the expected or desired ends for the user. Unhappy paths – also called sad, bad,…