Over the past few years, technological and business advancements have created increasingly grand expectations. Your customers expect an “always on” experience. (Today, you can also add “always fast,” “always intuitive,” “always successful,” and so on.) Fundamentally, if customers find it too difficult to engage digitally with your business, they’ll engage elsewhere. Digital transformation: The implications…
As organizations shape the contours of a secure edge-to-cloud strategy, it’s important to align with partners that prioritize both cybersecurity and risk management, with clear boundaries of shared responsibility. The security-shared-responsibility model is essential when choosing as-a-service offerings, which make a third-party partner responsible for some element of the enterprise operational model. Outsourcing IT operations…
Enterprises driving toward data-first modernization need to determine the optimal multicloud strategy, starting with which applications and data are best suited to migrate to cloud and what should remain in the core and at the edge. A hybrid approach is clearly established as the optimal operating model of choice. A Flexera report found the shift to hybrid…
Many people associate high-performance computing (HPC), also known as supercomputing, with far-reaching government-funded research or consortia-led efforts to map the human genome or to pursue the latest cancer cure. But HPC can also be used to advance more traditional business outcomes — from fraud detection and intelligent operations to digital transformation. The challenge: making complex…
Breaking communication siloes between contact center and non-contact center employees is paramount to improving customer satisfaction, employee engagement, and operating costs. The average contact center agent spends 15% of their working day chasing down information needed to serve customers. These hours can add up to a financial loss of $1.5 million annually for a 200-agent contact center, according…
As companies lean into data-first modernization to deliver best-in-class experiences and drive innovation, protecting and managing data at scale become core challenges. Given the diversity of data and range of data-inspired use cases, it’s important to align with a robust partner ecosystem. This can help IT teams map the right set of services to unique…
Pandemic-era ransomware attacks have highlighted the need for robust cybersecurity safeguards. Now, leading organizations are going further, embracing a cyberresilience paradigm designed to bring agility to incident response while ensuring sustainable business operations, whatever the event or impact. Cyberresilience, as defined by the Ponemon Institute, is an enterprise’s capacity for maintaining its core business in the face of…
Companies capture more data and compute capacity at the edge. At the same time, they are laying the groundwork for a distributed enterprise that can capitalize on a multiplier effect to maximize intended business outcomes. The number of edge sites — factory floors, retail shops, hospitals, and countless other locations — is growing. This gives…
Early in her life Ricki J. Koinig saw the immense impact that technology could have on individuals and their ability to move through life. To pay for horseback riding lessons while growing up, Koinig worked in a program for children and young adults with special needs who used assistive technologies. Those early professional experiences in…
The pandemic accelerated the urgency for reform in health and social care around the world, which strained resources to unprecedented levels. The effects are still being felt and in Northern Ireland specifically, ongoing political instability is further complicating approaches to digital transformation. Although progress is being made that should be recognized and celebrated, Dan West,…