The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. While weather may have been the root cause, the 16,000 flights canceled between Dec. 19-28 far exceeded any other airlines’ operational impacts. Experts point to Southwest’s point-to-point operating…
IBM is reorganizing its partner program in a bid to serve clients through partners with the same level of expertise as it does directly. This is a big deal for all but its largest clients, as IBM has spent the last two years moving much of its revenue to indirect sales channels. IBM now has…
Enterprises across multiple industries and domains are increasingly turning to graph analytics, thanks to its power to uncover complex non-linear patterns and relationships in a dataset that would not be easily visible or apparent using most traditional analytics techniques. Applications of graph analytics is wide-ranging, including customer relationship management, social network analysis, and financial crimes…
Manfred Grossmann has seen the scenario play out over and over. “I think companies that sell new products in an IT environment don’t always use them themselves,” said the vice president of corporate IT and project excellence for digital service provider Sycor Group. “Like everybody else, they focus on things that are not quite new.”…
This past year was another pivotal one for IT, with IT leaders learning new lessons for implementing value-oriented IT initiatives and establishing thriving workplace cultures against the backdrop of economic uncertainty. CIOs anticipate addressing these and other challenges in the year ahead, but they also have big plans for 2023. These plans go beyond any…
Andy Caddy, formerly the group CIO at Virgin Active and group CTO at Whitebread, joins CIO UK Leadership Live to discuss his return to the CIO hotseat at low-cost gymnasium group PureGym, his development as a technology leader over a 30-year career, avoiding a race to the bottom in a low-cost fitness market, and why…
To reduce its carbon footprint and mitigate climate change, the National Hockey League (NHL) has turned to data and analytics to gauge the sustainability performance of the arenas where its teams play. In October, the league, with partner SAP, launched NHL Venue Metrics, a sustainability platform that teams and their venue partners can use for…
Surveys can be useful, but when it comes to setting IT’s priorities they’re more rearview mirror than windshield. Which is why we at CIO Survival Guide headquarters have an alternative to suggest: List the promises you’ve made to the CEO for 2023, along with a compendium of what the various business punditries the CEO reads…
Covid-19 had an instant impact on London’s West End, and the Royal Opera House (ROH) was no exception. In March 2020, the company took the decision to close the building in Covent Garden and approximately 163 shows were cancelled in the first year of the pandemic. So when James Whitebread joined in June 2021, he…
IT certifications can boost your career, but it’s not always easy to tell which certifications hold the most value for your resume. Moreover, pay associated with any given cert fluctuates based on business interest and the supply of IT pros who hold it. To help gauge certification values, Foote Partners tracks premiums paid for popular…