Customer loyalty has always started with a positive experience as evidenced by the old saying, “the customer is always right.” Increasingly, customers want digital omnichannel experiences and companies are providing them. According to Omnisend[1] marketing campaigns using three or more channels increased order rates by 494% over those using a single channel. With a thoughtful,…
By Milan Shetti, CEO Rocket Software Agile development has served its purpose over the years, but many forward-thinking companies believe its value in their businesses is lessening. Why? It stresses speed, which can be a downfall when it comes to quality. As an alternative, many organizations are adopting continuous integration and delivery (CI/CD), which entails…
It’s more difficult than ever to protect our infrastructure, government, and businesses from becoming victims of well-funded, skilled adversaries. From the Log4j vulnerability to the SolarWinds hack to the Colonial Pipeline cyberattack, organizations are more vulnerable to cyberattacks than ever before. In fact, 87% of enterprises across 11 countries have fallen victim to cyberattacks in…
By David Andrzejek, head of Financial Services, DataStax Capital One might be the sixth-largest bank in the United States, but it’s working hard to harness its data and the cloud to execute much more like a fintech. The company is on a mission to revolutionize the banking industry through technology and data and serves as…
Over the past year, more and more American workers have quit their jobs. Due to the impacts of the COVID-19 pandemic, unemployment rates decreased while number of job openings rose. Suddenly, employees found themselves with a plethora of job options, leading to the nation’s highest “quit-rate” in 20 years. But why did so many employees…
Tableau wants to make it easier for enterprise users to tell stories using their data with a set of new capabilities being added to Tableau Cloud, the new name for its software-as-a-service (SaaS) analytics platform. The new features include simplified self-service tools like Data Stories, smart suggestions through Einstein Discovery, and collaboration tools to work…
Depending on which Terminator movies you watch, the evil artificial intelligence Skynet has either already taken over humanity or is about to do so. But it’s not just science fiction writers who are worried about the dangers of uncontrolled AI. In a 2019 survey by Emerj, an AI research and advisory company, 14% of AI…
Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. The decision to transform Ciena’s support system has meant letting go of its call center partner and instead shifting its operations to Amazon Connect, a cloud contact…
In their quest for IT innovation, CIOs need to look beyond the typical “most innovative companies” lists. Innovation today is taking place at the platform level, which necessitates thinking more about vendors and partners in terms of how they fit into your ecosystem. According to the IDC FutureScape: Worldwide Future of Industry Ecosystems 2021 Predictions,…
In his decades-long career in cybersecurity and threat detection, John McClurg has engaged in the “perpetual dance” with adversaries large and small. “As the years have passed, we’ve seen no shortage of new innovations to come along in terms of technology and opportunities to make our lives better,” said McClurg, senior vice president and CISO…