Digital partnership with a human touch

Digital infrastructure today is the backbone of enterprise transformation and growth. Optimized and effective digital tools are increasingly the deciding factor between a company powering ahead or withering away. Get it right and you can make smarter decisions that drive a flywheel of employee satisfaction and customer loyalty. Get it wrong and the result is…

Navigating the pressures facing CIOs

According to consulting firm Korn Ferry,[1] the average CIO is in their role for just 4.6 years. That’s shorter than most of their boardroom peers and significantly less than CEOs’ average tenure of 6.9 years. Disheartening though this fact is, it may not come as a surprise to CIOs themselves, given the sky-high expectations they…

AI in action: How enterprises are scaling AI for real business impact

To capitalize on the enormous potential of artificial intelligence (AI) enterprises need systems purpose-built for industry-specific workflows. Strong domain expertise, solid data foundations and innovative AI capabilities will help organizations accelerate business outcomes and outperform their competitors. Enterprise technology leaders discussed these issues and more while sharing real-world examples during EXL’s recent virtual event, “AI…

How AI dramatically boosts efficiency of B2B order processing

With an aging, shrinking workforce, it’s become harder and harder for B2B organizations to staff their sales teams, even while customers demand faster fulfillment times and access to their suppliers across multiple channels. Teams mired in manual back-end tasks for sales and order processing are significantly handicapped versus competitors who have automated these functions. The…

LLM benchmarking: How to find the right AI model

Today, there is hardly any way around AI. But how do companies decide which large language model (LLM) is right for them? The choice is currently wider than ever, the possibilities seemingly endless. But beneath the glossy surface of advertising promises lurks the crucial question: Which of these technologies really delivers what it promises —…