The age-old debate on technology versus human capability remains inconclusive. But in this time of artificial intelligence (AI), analytics, and cloud, we’re seeing more opportunities to think of how humans and machines can come together as a team, rather than acting against each other. From diagnosing diseases and delivering effortless customer experiences to understanding human…
Originally an online CD store, CD Baby now primarily deals in “music as a service,” serving 700,000 independent music artists by managing the distribution of over 10 million unique tracks through download platforms and streaming services such as Spotify. In parallel, its IT team manages the consequences of software’s move to an as-a-service model. It’s…
Erin Howard, executive director of product, service, and experience design at Charles River Laboratories, admits she doesn’t get into all the scientific intricacies of the blood products her company supplies to its customers for their research needs. But she and her team did understand what was working and, perhaps more importantly, what wasn’t working in…
Dan West, Chief Digital Information Officer (CDIO) for Health and Social Care in Northern Ireland, discusses health and social care reform, innovating through uncertainty, and balancing transformation with business-as-usual. Speaking to CIO UK editor Doug Drinkwater, he also reveals how digital is improving operational efficiency and patient experiences, and the challenges that lie ahead through…
Technologies like the Internet of Things (IoT), artificial intelligence (AI), and advanced analytics provide tremendous opportunities to increase efficiency, safety, and sustainability. However, for businesses with operations in remote locations, the lack of public infrastructure, including cloud connectivity, often places these digital innovations out of reach. Until recently, this has been the predicament of oil…
You’ve invested in state-of-the-art, end-to-end security solutions. You’ve implemented robust security and privacy policies and outlined best practices. You’ve got monitoring and detection in place at every level and you apply updates as soon as they’re available. You’ve done everything a smart and responsible organization needs to do to safeguard your systems, networks, data, and…
The public cloud offers plenty of tantalizing advantages to enterprise customers. The appeal of scalability, security, and performance — not to mention the elimination of massive capital expenditures — can be hard to resist. Countless enterprise businesses have flocked to the public cloud and never looked back. Yet, for some, the benefits that looked alluring…
As the world works to reverse climate change through decarbonization and reduced reliance on fossil fuels, the oil and gas industry finds itself at the epicenter of this challenge. Governments, institutional investors, consumers, and employees continue to exert growing pressure on oil and gas providers to decarbonize and adopt renewable solutions. In response, oil and…
3M Health Information Systems (3M HIS), one of the world’s largest providers of software solutions for the healthcare industry, exemplifies 3M Co.’s legendary culture of innovation. By combining the power of a cloud-based data ecosystem with artificial intelligence (AI) and machine learning (ML), 3M HIS is transforming physician workflows and laborious “back office” processes to…
XPO Logistics’ new CIO is pumped about the sophisticated IT platform built to handle its less-than-truckload (LTL) freight transportation loads in North America. LTL is a freight model in which a single truck’s load contain products from multiple customers, all with their own delivery location, delivery deadline, pricing, footprint, pallet size, and transport requirements. Though…