Sometimes one size does fit all. That’s true in the case of audio specialist Sonos, which developed a universal IT stack that could be used by its 1,200 employees, manufacturing partners, and engineers scattered in 15 locations across the globe. The innovation, dubbed “IT in a Box,” was developed in October 2020, just as CIO…
In July, cloud-based subscription management platform provider Zuora hosted events in Melbourne and Sydney attended by leading executives from global and Australian recurring revenue businesses. Discussions covered a multitude of topics, but one that participants returned to time and time again was complexity as it related to technology. Digitisation of industry has created remarkable opportunities…
Newly minted CIOs have a wealth of guidebooks, white papers, and blogs to help set themselves up for success from day one, as the first 100 days of a new leadership role are crucial. But theory can only take a new leader so far. Practice is how leaders are made, and as anyone who has…
Without a doubt, one of the key drivers of the Fourth Industrial Revolution is Robotic Process Automation (RPA). Organizations worldwide have increasingly leveraged RPA technology and are now adopting multi-vendor strategies for a multitude of enterprise automation tools, beyond RPA. From recent conversations with the VOCAL Council, I estimate that almost 40% of the nearly…
More than 70% of US legal departments across enterprises spanning various industry sectors have not made any investment towards digital transformation in the last two years, according to a joint report from The Association of Corporate Counsel (ACC) and legal-technology company Disco. The report captures insights from a survey of 278 law department leaders and…
Developers are notoriously grumpy and unamenable to disruption. They tend to want to continue working until they arrive at a place of completion and satisfaction. That’s all well and good unless they’ve lost sight of the bigger picture. What’s an IT leader to do? The following perspectives will help you better understand what motivates and…
Like any other retailer, grocery stores want to build trust with their customers and keep them coming back. But the average bill and already slender margins in grocery can make it challenging to create a loyalty program that provides sufficiently compelling rewards. Nevertheless, it’s worth the effort, given that loyalty programs are a powerful incentive…
IntroductionSince its inception decades ago, the primary objective of business intelligence has been the creation of a top-down single source of truth from which organizations would centrally track KPIs and performance metrics with static reports and dashboards. This stemmed from the proliferation of data in spreadsheets and reporting silos throughout organizations, often yielding different and…
As a CIO a lot of what you do is to design stuff, and that’s when you aren’t overseeing other people who design stuff. Or when you aren’t making sure the stuff everyone’s designing fits together the way it should. There are some universal rules that govern good design no matter what’s being designed. The…
All indications are that Mastercard’s vision for creating teams built around the so-called “Five Cs” – community, common vision, cross-functionality, culture, and Cutting edge – works. Two years after its opening, the 230 employees at Mastercard’s Global Intelligence and Cyber Centre of Excellence in Vancouver have already submitted 30 patents and some of their products…