One of the first things Patrick Thompson did on becoming chief information and digital transformation officer of specialty chemicals manufacturer Albemarle in 2017 was to introduce an annual survey to gauge employee attitudes toward services IT staff provides. Now he has a self-service bot delivering some of those services through Microsoft Teams, and providing real-time feedback…
The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. This pivot to digital customer experiences has become a new insurance industry imperative, as John Aflac, Liberty Mutual, MassMutual, MetLife, and…
Rashik Parmar MBE, the chief executive of BCS, The Chartered Institute for IT, discusses a 40-year career in IT, his new role as CEO of the UK’s leading accreditation body, the BCS mission to drive IT professionalism and tech for good, and how the industry can finally move the dial on diversity, equity and inclusion.…
The increasing amounts of data generated by today’s modern enterprise continues to challenge organizations as they look to extract valuable insights from that data. The inability to leverage all kinds of data and the amount of expertise required from data scientists to prep data put a strain on many enterprises. IT groups need a new…
Even though Google Cloud revenue growth showed signs of slowing, it nevertheless provided something of a bright spot as parent company Alphabet — hit hard by the tightening of customer budgets — posted a year-over-year decline in net income for its 2022 fourth quarter. Fourth-quarter gross revenue for Alphabet was $76.05 billion, up just 1%…
When it comes to data, the first question isn’t whether you can measure something, it’s whether you should. What you can or should measure impacts what you can do as a business, potentially affecting your business model. Along with respecting regulatory compliance requirements and the privacy rights of individuals, it’s necessary to consider the business…
It’s a new era for The Royal Mint, Britain’s oldest recognised company and the official maker of UK coins. Six months have passed since the death of Queen Elizabeth II, but that’s not all that’s changed at an institution established back in 886 AD. More recently, The Royal Mint has evolved its business model in…
Even the modern workplace can be boring and repetitive. Enter robotic process automation (RPA): a smart set of tools that deploys AI and low-code options to simplify workflows and save everyone time while also adding safeguards that can prevent costly mistakes. What is RPA? Robotic process automation (RPA) is an application of technology, governed by…
Revenue growth at Amazon’s cloud computing division, Amazon Web Services, continued to slow in the fourth quarter as enterprises advanced their cost-cutting measures, brought on by uncertain macroeconomic environment. Despite a 20% year-on-year increase in revenue, reaching $21.4 billion in Q4 2022, this growth rate is slower compared to the 27.5% and 33% growth seen…
Under new iterations of remote and hybrid work, the solution for some companies may involve monitoring employees electronically. For CIOs asked to implement such tools, it’s critical to understand the legal and ethical aspects of new technologies. “No one’s saying you can’t do it. You need to have a really good justification for doing it,”…