Retailers are pushing their customer service and supply chain systems to new limits in anticipation of record spending this holiday season. Increasingly, they’re relying on generative AI to help them deliver on rising demand. Just a year after the release of ChatGPT, gen AI is generating value in many different industries, including retail. Salesforce predicts gen AI will account…
Supporting enterprise security during a cloud migration can be rife with pitfalls that can derail the initiative and ruin the customer experience. It’s no joke—I know a finance director who suffered this fate. She joined the company in the middle of a corporate cloud transformation initiative and inherited a new Privileged Access Management (PAM) solution…
Digital transformation is revolutionizing the way organizations operate. Intelligent new services and infrastructure can optimize cost and performance, but the rapidly evolving technology environment also introduces complexity. Without access to the expertise and insights you need to manage fast-evolving hardware and software infrastructure as efficiently as possible, it can be an uphill battle to keep…
When speaking with IT leaders from the world’s largest companies about their greatest business challenges, there’s one thing I hear often. They all want to be future proof, where their operations become more flexible and resilient so they can bounce back faster to unforeseen challenges. It’s easy to see why. In a world where macroeconomic…
OpenAI’s recent announcement of custom ChatGPT versions make it easier for every organization to use generative AI in more ways, but sometimes it’s better not to. Two AI safety summits in as many weeks on both sides of the Atlantic raised questions about the potential dangers of AI, but neither the science fictional threats of…
British multinational packaging giant DS Smith has committed itself to ambitious sustainability goals, and its IT strategy to standardize on a single cloud will be a key enabler. The London-based industrial manufacturer, which currently runs multiple cloud platforms due to early experimentation and several acquisitions, has opted to consolidate its cloud and data operations onto…
More is expected of a CIO these days, and it’s debatable whether that’s a change for the better or not. But according to Michael Fagan, chief transformation officer of Australian cinema and theme park company Village Roadshow, the positive change of the role is about being less focused on cost and more around value-added delivery.…
Cyberattacks on operational technology (OT) systems are rapidly rising. In fact, manufacturing was one of the sectors most impacted by extortion attacks last year, according to Palo Alto Networks Unit 42, as reported in the 2023 Unit 42 Extortion and Ransomware Report. Attacks against OT systems can have a significant impact, including physical consequences such…
IT leaders have always needed to exercise fiscal responsibility while meeting business demands for technology. But as digital transformation efforts have intensified in recent years, CIOs have had fewer opportunities to pause and reevaluate IT’s financial situation. “Some organizations have been innovating, transforming, and growing so fast that they haven’t had time to clear up…
Collaboration suites have an annoying blind spot: They don’t help employees bump into each other. Once upon a time we had “telecommuting” and it was controversial. Most managers and executives figured letting employees work from home was doing them a favor. But, filled with optimism bias, the IT industry busily crafted collaboration suites whose purpose…