Tax preparation company H&R Block is no stranger to AI and machine learning (ML), having leveraged the technologies across its business for years. But now it’s diving headfirst into gen AI as it sees the potential to transform nearly every aspect of its business, from customer-facing applications to internal functions like engineering, marketing, and legal.…
Global banks and investment firms are currently mulling plans to replace entry-level financial analyst positions with artificial intelligence (AI), with as many as two-thirds of these positions potentially on the chopping block. This anticipated move could completely transform how these companies hire new employees and how they manage and deliver the technology employees use. Major…
Tractor Supply Co. prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. Shoppers can find overalls, live…
IT has always been known as a lucrative industry for job seekers, but in the past year, with increased layoffs, some of that confidence has wavered. According to a report from Indeed, a large part of this shift has come as organizations focus more on adopting AI in the workplace. As a result, AI skills…
Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we contact our state’s social services and emergency services to waste management, public transportation, and healthcare. A positive experience is crucial for building public trust, but the bar is continually being raised. Digital communications like video…
There’s been an absolute explosion of interest in AI, especially generative AI (GenAI), in the last year. Simultaneously, increases in compute power have made it easier to implement AI use cases at the retail edge. That’s a perfect opportunity for some long-awaited retail use cases to turn prime time. Far from just gimmicks, these use…
During the pandemic, an estimated 1.500 million students missed school, institutions adopted smart technologies to ensure the continuity of education. This wave of digital transformation brings long-term benefits and goes beyond the mere growth of distance learning. The importance of education in supporting the success of Saudi Vision 2030 cannot be overstated. The transformation of…
In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan, Mexico, and the Middle East. But with Amazon Web Services (31%), Microsoft Azure (24%), and Google Cloud Platform (11%) accounting for two thirds of…
For aspiring Black IT professionals and students, the climb to the corner office is additional challenging. Even with more attention being paid of late to the opportunity and advancement gaps Black IT pros face, just 3.7% of all CIO positions in the US are filled by Black IT leaders. To help Black CIO aspirants better…
In 2023, the United Arab Emirates actively repelled more than 50.000 cyberattacks daily, explained the UAE Cybersecurity Council. In the first three quarters of the same year, the country successfully prevented over 71 million attempted attacks in total. According to a report from Frost & Sullivan, the GCC cybersecurity industry continues to grow, with F&S…