In today’s experience economy where customer experience is paramount, the concept of a connected agent is becoming a huge area of focus for contact centers. Gartner refers to this as the “connected rep” and defines it as a strategy that enables customer service representatives (contact center agents) to perform high-quality assisted service at scale. The goal of a “connected…
Atos has received proposals from four different groups to inject new money into the company to keep it running, it said Monday. One group wants to redefine Atos as a more integrated IT services powerhouse, leveraging the company’s many activities to restore customer and employee confidence, while another wants to focus on the provision of…
Fail fast is a frequent maxim in business, but what about reverse engineering that concept? We sought technology leaders who could advise on succeeding fast, along with creating a strong organization, developing team leaders, leveraging the support of peers, and specifically how to streamline day-to-day management of a technology group. Here is the main the…
The cloud services landscape is in constant flux. With the cloud being an inevitable part of enterprise digital transformation journeys, IT leaders must keep on top of the latest developments in the cloud market to better predict downstream impacts on their roadmaps. Here is a closer look at recent and forecasted developments in the cloud…
Cuando un cambio necesario afecta a su equipo de TI, conseguir que todo el mundo lo acepte y se adapte es clave; también es todo un reto. Algunos miembros del equipo, por naturaleza, se opondrán a cualquier cambio. Incluso los que antes eran adaptables pueden haberse vuelto resistentes al cambio debido a años de crisis casi…
En los últimos años se ha producido un cambio en la mentalidad de los conductores de vehículos; cada vez valoran más la flexibilidad y poder disfrutar de un automóvil sin necesidad de realizar una gran inversión y renunciando a su propiedad. Por ello, el sector del renting en España se ha posicionado como una alternativa muy atractiva para…
Resulta inevitable pasar por alto que en la era actual organizaciones y plantillas se encuentran bajo la revolución de la inteligencia artificial (IA). Esta coyuntura, explica el Dr. Guillermo de Haro Rodríguez, vicedecano del IE School of Science and Technology, ha sido propiciada por la “generalización de los servicios en la nube y la creciente e…
The Data and Cloud Computing Center is the first center for analyzing and processing big data and artificial intelligence in Egypt and North Africa, saving time, effort and money, thus enhancing new investment opportunities. The center works to provide critical applications, payment, as well as applications related to artificial intelligence and big data analysis for…
IBM has successfully overturned a $1.6 billion ruling that it improperly replaced mainframe software from rival BMC at AT&T. A US Appeal Court this week overruled a lower court’s judgement in deciding that “BMC lost out to IBM fair and square.” AT&T “independently decided” to displace BMC software from its mainframe environment, the three-judge appeal…
IBM has announced the expansion of its software portfolio to 92 countries in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors (ISVs). Previously, the digital catalog was available in just five countries. This strategic alliance allows businesses in these countries access to IBM’s software products, including data technologies and…