CIOs grapple with the ethics of implementing AI

AI has whet the appetites of organizations across nearly every sector. As AI pilots move toward production, discussions about the need for ethical AI are growing, along with terms like “fairness,” “privacy,” “transparency,” “accountability,” and the big one —”bias.” But ensuring those and other measures are taken into consideration is a weighty task that CIOs…

Reed Smith turns to AI for lawyer staffing solution

AI is increasingly being embraced for workplace enhancements across every industry — and that includes the legal world. Pittsburgh-based global law firm Reed Smith has enlisted AI to facilitate resource management, improve employee engagement, and reduce imbalanced workloads among lawyers across the firm. The resulting Smart Resourcing earned Reed Smith a 2023 CIO 100 Award…

When your AI chatbots mess up

Barely a year after the release of ChatGPT and other generative AI tools, 75% of surveyed companies have already put them to work, according to a VentureBeat report. But as the numbers of new gen AI-powered chatbots grow, so do the risks of their occasional glitches—nonsensical or inaccurate outputs or answers that are not easily…

Toyota transforms IT service desk with gen AI

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. Ballard is also the technology executive responsible for both the company’s battery electric vehicle (BEV) platform as it shifts to electrification,…

CSM certification: Costs, requirements, and all you need to know

CSM certification Agile practices are being rapidly adopted in project and product management across many industries, and the ScrumMaster is an important leadership role in agile development to not only improve workflow but increase your value as your career evolves. The Certified ScrumMaster (CSM) certification, available through the Scrum Alliance, is an entry-level certification aimed at providing professionals with…