What is an SLA? Best practices for service-level agreements

SLAs are a critical component of any outsourcing and technology vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren’t met.  Following are answers to common questions about SLAs and tips on how your organization can craft effective SLAs with your vendors and partners. What is an SLA? A service-level…

TIVIT: Providing an extensive portfolio for any digital transformation journey

Leonardo Piva, cloud business director at TIVIT, notes that many attributes make the company a steadfast and proven partner of many of Latin America’s largest and most technologically sophisticated businesses and government entities, as well as a rapidly growing roster of small and mid-sized organizations. However, he believes one factor absolutely differentiates the company within…

IBM is using VMware Cloud Foundation to help enterprises address challenges and accelerate innovation

Rohit Badlaney, General Manager of IBM Cloud Product and Industry Platforms, brings more than two decades of experience in his role leading strategy, product management, design, and go-to-market for IBM Cloud. Badlaney believes that IBM stands out among other hyperscalers for being the destination for VMware workloads in the cloud. The company’s innovative “cloud agnostic”…

CITIC Telecom CPC: Empowering clients with managed cloud services as a Broadcom Pinnacle Partner

Mr. Taylor Lam, Chief Strategy Officer of CITIC Telecom CPC, believes it is imperative for enterprises to look for a cloud solutions and services partner rather than a vendor. It’s a view that reflects the extensive experience of serving different enterprises across the automotive, banking and financial services, engineering, construction, healthcare, legal, manufacturing, and retail…