AI in action: How enterprises are scaling AI for real business impact

To capitalize on the enormous potential of artificial intelligence (AI) enterprises need systems purpose-built for industry-specific workflows. Strong domain expertise, solid data foundations and innovative AI capabilities will help organizations accelerate business outcomes and outperform their competitors. Enterprise technology leaders discussed these issues and more while sharing real-world examples during EXL’s recent virtual event, “AI…

Cómo saber si un proceso empresarial está listo para la IA agéntica

Este podría ser el año en que la inteligencia artificial (IA) agéntica llegue a lo más alto, ya que muchas empresas buscan casos de uso de valor añadido. Una pregunta clave: ¿qué procesos empresariales son realmente adecuados para los agentes de IA? La consultora empresarial Deloitte predice que, en 2025, el 25% de las empresas…

How AI dramatically boosts efficiency of B2B order processing

With an aging, shrinking workforce, it’s become harder and harder for B2B organizations to staff their sales teams, even while customers demand faster fulfillment times and access to their suppliers across multiple channels. Teams mired in manual back-end tasks for sales and order processing are significantly handicapped versus competitors who have automated these functions. The…

Ibiza automatiza la detección de alquileres turísticos ilegales con inteligencia de datos

El Govern y el Consell Insular de Ibiza han anunciado un nuevo paso en la lucha contra el alquiler turístico ilegal con la automatización de su detección. Según se ha dado a conocer, la Oficina de Lucha contra el Intrusismo ha rediseñado su operativa interna y procesos para automatizar la detección de alquileres turísticos no reglados. Lo ha…

LLM benchmarking: How to find the right AI model

Today, there is hardly any way around AI. But how do companies decide which large language model (LLM) is right for them? The choice is currently wider than ever, the possibilities seemingly endless. But beneath the glossy surface of advertising promises lurks the crucial question: Which of these technologies really delivers what it promises —…

Commvault designa a la veterana de la industria Ha Hoang nueva CIO

Nueva incorporación a la cúpula directiva de Commvault. El proveedor de soluciones de ciberresiliencia y protección de datos para la nube híbrida ha anunciado el nombramiento de Ha Hoang como su nueva directora de sistemas de la información (CIO, por sus siglas en inglés). Con más de 25 años de experiencia en la dirección de…

How to know a business process is ripe for agentic AI

This could be the year agentic AI hits the big time, with many enterprises looking to find value-added use cases. A key question: Which business processes are actually suitable for agentic AI? Business consulting firm Deloitte predicts that in 2025, 25% of companies that use generative AI will launch agentic AI pilots or proofs of…

Grupo Zaher mejora su eficiencia operativa mediante la transformación digital

Grupo Zaher nace en la década de los 2.000 en Azkoitia, en la provincia de Guipúzcoa. Dedicada en cuerpo y alma al sector de la calderería y el mecanizado, la organización cuenta con unas instalaciones de 2.500 metros cuadrados donde brinda un servicio integral, desde la fabricación mecano soldada hasta el acabado final. Recientemente, Grupo Zaher…

With critical thinking in decline, IT must rethink application usability

Usability in application design has historically meant delivering an intuitive interface design that makes it easy for targeted users to navigate and work effectively with a system. Presentation and interactivity remain the baseline for strong usability, but as critical-thinking skills decline, IT may need to go deeper when considering usability of the tools it designs…

ServiceNow to acquire Moveworks to strengthen agentic AI and enterprise search

ServiceNow has announced plans to acquire AI firm Moveworks in a $2.85 billion deal, highlighting the growing enterprise shift toward AI-driven automation to enhance IT operations and service management efficiency. “The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front‑end AI assistant and enterprise search technology to unlock new experiences for every…