In many organizations, the principles of IT Service Management (ITSM) have transformed how IT departments handle requests, manage resources and improve efficiency despite budget and resource challenges. But why stop at IT? The rise of digital transformation has necessitated a new service management approach. Enterprise Service Management (ESM) creates a more holistic, enterprise-wide approach to…
In the digital transformation era, organizational change is constant. It’s up to IT leaders to ensure the changes their digital initiatives bring to business workflows are absorbed and acted upon by the users impacted by them. Too often, however, change management is treated as an afterthought, observes Munir Hafez, senior vice president and CIO at…
Only a few years ago, Ikea developed a group-wide data effort with a particular focus on AI to manage investments, and it’s been a focal imperative ever since. “If followed right, more data can be used in the apps and AI solutions that are built as new data comes in,” says Francesco Marzoni, chief data…
Discover Financial Services se ha trasladado agresivamente a la nube en 2024 con una estrategia de migración centrada en conservar la flexibilidad híbrida y aprovechar al máximo la elasticidad de la nube. Jason Strle, vicepresidente ejecutivo y director de TI, que se incorporó a Discover hace 18 meses después de ocupar puestos de director de…
En un contexto en el que la digitalización forma parte del ‘pan de cada día’, el rol del Chief Information Officer (CIO, por sus siglas en inglés) ha ganado un protagonismo incontestable en la escena empresarial. Se ha convertido así en un activo estratégico capaz de desempeñar un liderazgo crucial en el rumbo del negocio…
Los directivos de las compañías pueden estar seguros de que los datos de sus organizaciones están listos para la inteligencia artificial (IA), pero los trabajadores de TI cuentan una historia muy diferente: la mayoría pasa horas cada día dándoles forma. Según una encuesta reciente de Capital One sobre la preparación para la IA, casi nueve de…
Nei prossimi 12 mesi i CIO hanno due grandi priorità: sviluppare un solido business case per la spesa in infrastruttura per l’intelligenza artificiale e aumentare la cybersicurezza e la resilienza. È quanto hanno indicato i top manager dell’IT nella ricerca “Future Enterprise Resiliency and Spending Survey, Wave 3, March 2024” di IDC (rispettivamente con il…
비즈니스 깊숙이 접목된 디지털 기술로 인해 오늘날 I T 리더는 최고 운영 책임자에 필적하는 운영 부담을 진다. 완벽한 방어를 보장할 수 없는 오늘날의 보안 지형도 불확실성을 더하는 요소다. 안개 속 경제 상황과 글로벌 규제 변화는 말할 나위도 없겠다. CIO라는 한 명의 임원, IT 부문이라는 단일 부서가 맞서기에는 버거운 부담이다. 그럼에도 불구하고 IT 리더는 미래를 예측하고…
The Middle East is rapidly evolving into a global hub for technological innovation, with 2025 set to be a pivotal year in the region’s digital landscape. In a recent interview with Jyoti Lalchandani, IDC’s Group Vice President and Regional Managing Director for the Middle East, Turkey, and Africa (META), we explore the key trends and…
As the UAE strengthens its position as a global technology hub, 2025 will be a year filled with cutting-edge events that cater to tech leaders across various industries. From artificial intelligence to blockchain and smart cities, the UAE’s tech landscape is set to host some of the most significant gatherings of innovators, investors, and entrepreneurs…