Trying to keep business professionals ahead of the rapidly changing technology environment, Cisco this week rolled out new business certificate and training packages. The package includes a certification-level offering for what’s known as a client advocate or a Customer Success Manager. The other certification has to do with helping business professionals learn how to build…
IT service management (ITSM) software has evolved in several ways, such as moving to the cloud and moving beyond IT trouble tickets to manage a wider variety of internal and external customer-service tasks. In the future, service management it could even become a key part of an organization’s digital transformation. Today, two of the top ITSM…
Microsoft yesterday touted operating system-wide power savings in a recent preview of Windows 10, claiming that the technology will reduce notebook battery consumption by 11% on laptops equipped with the newest processors. The technology, temporarily tagged as “Power Throttling,” was enabled on all copies of Windows 10 Insider build 16176, which Microsoft released Friday. Insider…
Is a vigilante hacker trying to secure your IoT device from malware? The mysterious developer behind a growing computer worm wants people to think so. The worm, known as Hajime, has infected tens of thousands of easy-to-hack products such as DVRs, internet cameras, and routers. However, the program so far hasn’t done anything malicious. Instead,…
Facebook is giving virtual reality developers the ability to embed 360-degree photo and video capture into their experiences with a new software development kit made available Wednesday. The 360 Capture SDK will let users capture the complete scene around them, for sharing to other platforms like Facebook. It’s a tool that’s designed to give people…
Amazon CTO Werner Vogels took the stage at the company’s AWS Summit Wednesday to announce a smorgasbord of new features for Amazon Web Services. The functionality included new billing for software-as-a-service applications, a new continuous integration tool, and enhancements to the company’s database services. Here’s the rundown of what was announced: SaaS Contracts in AWS…
Just as the enterprise takes another swing at figuring out how to help employees work better together, Facebook continues its push to entice companies to adopt its collaboration service. [ Related: Facebooks claims Workplace success ] During the company’s annual F8 developer conference in San Jose, Calif. yesterday, Facebook rolled out updates to its Workplace…
It’s been almost two years since Microsoft bought the cross-platform task master Wunderlist, but you wouldn’t know it to look at it. Unlike Sunrise and Accompli, which were shuttered and combined into Outlook mobile, Wunderlist has mostly been left alone. But now Microsoft is finally ready to show off what it’s been working on. To…
SnapLogic wants to make it easier for users of its enterprise software integration platform to connect components of their business systems. The company has unveiled a new feature that uses machine learning to suggest what users may want to do. The idea behind the new feature, announced this week, is to make it easier to connect and move…
Docker is offering enterprises an easier on-ramp to using containers with a new consulting program aimed at taking a legacy application and migrating it to a container in five days. The idea behind the program is to show companies the concrete benefits of moving older applications over to containers, without asking them to undergo a…