Done right, IT service management (ITSM) reduces IT asset and management costs, increases employee productivity and satisfaction, and gives management insights into how IT resources are being used to help the business. ITSM is the policies and procedures for designing and delivering IT services to end users. It extends beyond IT support or help desk…
With cloud technology adoption accelerating in the wake of the pandemic, the ability to balance IT and business continuity with digital transformation is a top concern for all CIOs, no matter what industry they are in. This is something that Kevin Sweeney — currently CIO at Dublin-based Intuition, a provider of e-learning and knowledge applications…
Over the last two years, CIOs have emerged as the surprise pandemic heroes, leading digital transformation initiatives across diverse industries. In Asia Pacific, 87% of CIOs have implemented new technologies, IT strategies, and methodologies to adapt to the new normal, much of it aimed at improving customer service, reducing risk, increasing scale and enabling remote…
Want to identify the most important technology trends in the Middle East? One way to do it is to follow the money — the venture capital money. Saudi Technology Ventures (STV), the region’s largest technology venture capital fund, led record-breaking funding rounds over the past year for new companies in fields like fintech, logistics, e-commerce,…
Business leaders everywhere are evaluating technologies to take hybrid work to the next level, and GlobalLogic’s CIO Sunny Azadeh is no exception. She has a unique perspective on the challenges of hybrid work: She joined GlobalLogic just three months before the pandemic started. Four of her key team members joined during the pandemic. During this…
Vishal Gupta, CTO, CIO & SVP at Lexmark, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They discuss IT talent war strategies, connected technologies, IoT, hybrid cloud, the impact of AI, the expanding role of the CIO and more. Watch this episode: Listen…
By John Morris More than ever, today’s mass data sets are on the move. According to the 2021 IDC Cloud Data Storage & Infrastructure Trends Survey, 47% of enterprises use a centralized cloud storage architecture. In two years, that number will fall to 22%. Conversely, 25% of respondents currently have a hybrid storage architecture (a…
The future of work is remote, and the hybrid workforce is here to stay. But what exactly will this look like? In this episode of Future Enterprise, host Joe Pucciarelli of IDC speaks with Holly Muscolino, Research VP at IDC, and David Behen, VP and CIO of La-Z-Boy, about emergent trends in the post-COVID workplace.…
As the pandemic eases in the US, the travel business is picking up the pace. So too is online deal maker Priceline’s cloud transformation. The Norwalk, Conn.-based company, which competes with sites such as Travelocity, Expedia, and Hopper, is roughly halfway through a multicloud migration based primarily on Google Could Platform (GCP). “We are well…
Stuart Hughes is CIO and chief digital officer at Rolls-Royce, where he leads the team digital teams in the civil aerospace business. Rolls-Royce’s engines are used in fighter jets, business jets and more than 50 percent of long-haul planes. CIO’s Thor Olavsrud sat down with Hughes at IDG’s Edge Computing Summit to discuss how data…