The true long-term effects of the COVID-19 pandemic on consumer shopping habits won’t truly be understood for years, but its effect on digital transformation is immediately evident. What we know for certain is that consumers and business buyers expect lightning-fast digital experiences, available on any content device, and the experience has to mirror the ease…
IT leaders seeking to derive business value from the data their companies collect face myriad challenges. Perhaps the least understood is the lost opportunity of not making good on data that is created, and often stored, but seldom otherwise interacted with. This so-called “dark data,” named after the dark matter of physics, is information routinely…
The rise of business transformation initiatives has IT leaders rethinking the way they evaluate, select, and negotiate technology and IT services deals today. Pivoting away from a serial approach to evaluation and selection, forward-thinking IT leaders are instead employing an integrated sourcing strategy tailored to facilitate business and IT transformations. Several dynamics are fueling this…
It’s difficult to justify the need for enterprise composability when things are business as usual. Employees travel to the office. Contact center agents take calls. Businesses operate the same as they have for years or even decades. It was only until the unthinkable happened that organizations were forced to rethink everything they do and how.…
By: Stephanie Crawford, Solutions Marketing Manager at Aruba, a Hewlett Packard Enterprise company. Recent discussion about hybrid work has centered around enabling employees to work remotely, but remote work is only half of the hybrid equation. Equally important is ensuring that the corporate office environment provides the workspace and the technology to support this new…
A new generation of customers has arrived, fuelled by the pandemic-induced shift to digital. They’re demanding a new generation of customer service, enabled by emerging channels such as digital messaging and chatbots, and hyper-personalised, AI-driven services. While organisations have been forced to digitise as a result of the mass shift to remote and hybrid working,…
In advertising, getting the right message to the right audience is easier said than done. For Dana McGraw, vice president of audience modeling and data science at Disney Advertising Sales, the key is data — and how it can be shared with advertisers to enhance its value without compromising privacy and anonymity. “It’s about how…
Movers & Shakers is where you can keep up with new CIO appointments and gain valuable insight into the job market and CIO hiring trends. As every company becomes a technology company, CEOs and corporate boards are seeking multi-dimensional CIOs with superior skills in technology, communications, business strategy and digital innovation. The role is more…
The financial services and insurance industries often claim the title of digital leaders, thanks to their use of technology to create new products and services, and to deliver those offerings in frictionless, seamless ways. This emphasis on digital transformation was underscored in a recent Gartner study that found that, for the first time ever, technology…
In business, data science and artificial intelligence are usually geared towards powerful efficiencies and growth. User trust is often overlooked. This can quickly morph into a major problem, particularly when AI is introduced to support strategic choices. Data science and AI teams focus constantly on methodology and accuracy. This is critical, ensuring algorithms deliver valuable…