Digital technologies present an immense opportunity for organizations to grow their revenues through innovative customer experiences and business models. However, the same opportunities are also available to competitors and digital disruption is now one of the biggest competitive threats that organizations should be prepared for. A recent study by MIT Sloan Management Review (SMR) determined…
The IT budget says a lot about its owners: whether executives have a roadmap for the future and whether they’re willing to pay for it, whether company leaders value innovation or whether they still see technology as only a behind-the-scenes function. So what then, does your budget say about you, your IT department and the…
To be “enterprising” is to be eager to undertake or to attempt. To show initiative and be resourceful. These are leadership traits, so to be enterprising is to lead. ‘Analytics’ is how we use data to inform decision making, in the context of achieving business objectives. These are management practices, so analytics is about management.…
The proliferation of consumer technologies is shifting the way CIOs are delivering technology services to their businesses. Nowhere is this more evident than at Wal-Mart Stores, where CIO Clay Johnson is delivering IT as products rather than as projects or systems. Wal-Mart’s culture change underscores how traditional companies are following in the footsteps of companies…
As IT outsourcing moves well into its third decade, IT decision makers have made great strides in maturity, managing to avoid some common and costly pitfalls of the practice. As clients enter into their next-generation outsourcing deals today, they’re doing a number of things right, says Randy Wiele, managing director with KPMG’s Shared Services and…
If you feel like the world is spinning faster, you are not alone. According to the 2018 State of the Services Economy report, 63% of executives believe that it has become harder to operate a services business in the last 12 months. Furthermore, the number of executives that said the conditions to operate a services…
Big-data analytics, actionable insights, and powerful outcomes are the de facto expectations for data-analytics programs. Is your data strategy aligned to deliver those results? Organizations are seeking sophisticated analytical techniques and tools to gain more profound insights into how they can capitalize on the blue ocean of data analytics. Listen this week at your office…
General Electric, Boeing, Ford are among the several leading companies that prize augmented reality (AR) and virtual reality (VR) technologies for enabling employees to inspect and design machines more efficiently. But companies are also embracing AR/VR as ways to freshen up the customer experience and train employees. AR and VR both leverage digital information, but…
Where does IT service management (ITSM) fit into an organization’s overall objectives and why should CIOs care about how well it’s integrated into the IT organization and C-suite strategy? Today, we are seeing more business-type targets for IT, i.e. objectives tied to the success of organizations as a whole. For example, the IT goals for…
Oil reservoirs are available and merely waiting to be found by experts. Similarly, opportunities already exist for all organizations that want strategic outcomes. Here’s the key. Just as the oil industry needs an effective method to locate a reservoir, organizations need an effective method to find opportunities that have strategic potential. How did Airbnb generate…