How CIOs tap startups to drive innovation

Restaurant chain TGI Fridays is rolling out a customer offering at its restaurants that none of its competitors has — at least for now. It’s an artificial intelligence-driven virtual bartender where guests can access an app from a smartphone or tablet and take a short quiz on what they’re in the mood for, the occasion,…

The CIO as storyteller

Communication is the bedrock of all social behavior. And multilingual communication — what linguists call code-switching — is the human norm. The British Council, the United Kingdom’s international cultural arm, has referred to recent surveys indicating that the majority of humanity is multilingual. The Linguistic Society of America reports that there are upwards of 6,000…

Sysco modernizes IT and ERP for the cloud

Moving computing infrastructure from a managed data center to the public cloud can be a scary proposition for IT leaders who haven’t traveled that road before. But sometimes extraordinary circumstances call for drastic measures. After deciding that the soaring costs associated with supporting a multi-year ERP project weren’t worth the company’s money, Sysco CTO Wayne…

5 CRM trends for 2018

Top of mind to many IT leaders is business alignment. How does the rest of senior management perceive IT? At worst, IT is viewed as a cost center that keeps the lights on. At best, IT is an engine for helping the company grow. That’s why effectively implementing projects that directly benefit the bottom line…

Not much has changed since #MeToo

It’s been a year since #MeToo pulled back the veil on the open secret of workplace sexual harassment. And while the movement, as well as #TimesUp, have definitely increased awareness of the myriad ways women (especially non-white, non-straight, non-cisgender women) are discriminated against and oppressed in every industry, not much concrete progress has been made…

How to fix your sales forecasting process

Sales forecasting is a surprisingly risky thing, which is ironic since its whole purpose is to identify risk areas in time to apply corrective action.  While everyone agrees that an accurate forecast would be a good thing, there are a surprising number of incentives – financial and political – to forecast with too much optimism.…