In today’s healthcare industry, accessibility and ease-of-use are paramount, as customers have come to expect easy-to-navigate services designed to make once complex processes simple. Service Benefit Plan Administrative Service Corp. (SBPASC), which provides IT operations and services for the Blue Cross and Blue Shield Service Benefit Plan, is well aware of those new consumer expectations.…
While most IT organizations have taken the time to establish data backup and recovery procedures as part of their overall operations, few consider long term digital preservation as part of data protection planning. Establishing a formal plan to ensure access to critical data over time is becoming increasingly important as the amount of digital information…
Larger organizations tend to move more slowly than smaller, more nimble competitors, and are more change-resistant. Much of this can be chalked up to the more deep-rooted cultural issues of being a larger incumbent, and to policy- and process-based barriers, as bureaucracy tends to flourish in broader corporate environments. Still, many larger organizations seek to…
If data is the new oil, then knowing how to refine it into actionable intelligence is the key to unleashing its potential, elevating IT leaders to rock stars in the eyes of their C-suites and boards of directors. Accordingly, CIOs are leveraging predictive analytics, crafting machine learning algorithms and battle-testing analytics solutions in pursuit of…
No matter the vendor, technology sometimes fails. But when customers depend on that technology to keep their businesses running, vendors must repair that technology quickly, and that means having technicians with the right know-how at their fingertips. Japanese multinational Ricoh is tackling that problem with a combination of data, communications technology, and subject matter experts…
Over the past few months I’ve explored many of the considerations that go into initiating an innovation practice. We’ve discussed the case for innovation, where to set up shop, sourced talent and laid out the characteristics of an innovation leader. Now, I’d like to pivot and reflect on our innovation journey and the results to…
Every IT leader wants to head a team renowned for its talent, productivity and imagination, but few actually have what it takes to elevate their staffs to an exceptional plateau. One key differentiator between middling managers and superstar IT leaders is fear, as many managers, simply by being reluctant or unable to assume risk, miss…
With 43,700 employees, 20 million customers, 17,500 collection trucks, and the industry’s largest landfills network, Waste Management has some serious operations to manage. How does the leadership team develop and execute a digital transformation for a company with so many moving parts? By breaking the strategy into three primary levers and infusing technology into every…
In the first installment of our startup evaluation guide, we cover five essential tools you need to ensure you are heading in the right direction.
Read More from This Article: How to build a startup evaluation toolkit
Source: News
What is process improvement? Process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users. Process improvement can have several different names such as business process management (BPM), business process improvement (BPI), business…