The cost of downtime to business, company reputation, customer experience and trust has never been higher. Given the constant and connected nature of software driven businesses, customers and users have grown to be less forgiving and more fickle with their attention. An outage in a single service can impact all of its users. An outage…
Harvard Business Review released their 2017 list of the Best Performing CEOs in the World. The list is a who’s who of business leaders and Fortune 500 companies across every industry featuring executives like LVMH’s Bernard Arnault, Texas Instruments’ Richard Templeton, and Comcast’s Brian Roberts, to name a few. While HBR’s list looks at these…
Buying or implementing technology rarely delivers all benefits we expect. Sometimes it’s because the solution was overhyped by sales staff. Other times the technical implementation might be flawed. But the most common reason for falling short on expectations is poor change management. In the technology world, change management is often simplified to mean “training.” But…
Making predictions about something as fast-changing as technology and data can be a challenge. But it’s that time of year when pundits put their reputations on the line and so, in time-honoured tradition, here are my key predictions for what will matter to CIOs and IT departments over the next 12 months: All together now…
We truly live in an age where newer technology grows almost faster than we can keep pace, yet still not fast enough for the insatiable appetite of the consumer. Additionally, business leaders want more information at their fingertips to make decisions now, and predictive analytics to be their crystal ball of information so they can…
Today the word “Luddite” describes anyone who opposes technology. The Luddites were English weavers and textile workers who destroyed weaving machinery to protest the automation of jobs in the Industrial Revolution. The CIO job is arguably to provide data, infrastructure and tools to increase the productivity of people. Innovative technology means changes in how people…
The moment an idea is proposed for some technology, a common reaction is to jump straight into developing (or buying) it as long as the organization has the required budget. The idea could come from within your organization or from your vendor organization. And what triggered the idea could be that competitors have it or…
The cloud has been a boon for many companies, enabling CIOs to turn off servers or even shutter data centers. CIOs rent processing power, storage and other tools from a mix of vendors in a quickly growing market. But a small contingent of IT leaders is looking to a more efficient way to rent computing…
In 2017 we all witnessed significant advancements in the software industry. We now see speed and confidence in planning, development, deploy and release. Software has impacted virtually every aspect of modern living. As an industry, the strides made during the past year have been significant. In this three-part blog series, I’ll share my insights into…
[This article was co-authored by Prashanth Subrahmanyam] With names like Android, iOS, and Facebook dominating today’s technological, cultural, and economic landscapes, it’s easy to see why so many business leaders are interested in turning their companies into platforms. But as we have written before, it is not obvious that becoming a platform is the…