Artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) are some of the hottest new technologies in IT service management. These technologies help companies streamline service management by automating business process and tasks within the ITSM framework. Adobe provides a shining example. The creativity software maker has used AI, ML and NLP to…
Marc Lalande found himself dealing with a scenario typical for CIOs: The unauthorized use of an application. Lalande, CIO and partner at the creative services firm Sid Lee, learned about this shadow IT lurking in the firm’s New York office after one of his IT managers flagged it as outside the organization’s global tech standards.…
Communicating, or marketing, the IT organization may strike an old-school CIO as needless flash, ego, and a distraction from “the real work.” But as much as anything else a CIO does, communication is very real work. To name just four key IT priorities that greatly depend on communication: The fight for talent The CIO’s personal brand…
Any non-startup or digitally born company has built up legacy ‘technology debt’ that limits success as a digital business. The costs of a brittle architecture are enumerated in higher maintenance dollars, greater risk of failure, and limited future use. For many organizations, it is time to build a foundation for the future and thereby, eliminate…
For many companies, the H-1B visa program has been a valuable source for IT talent. The program, which awards 85,000 visas to foreign workers each spring based on a lottery system, has also been met with controversy, not just as a perceived means for replacing American workers but also for the administrative burden of its…
Digital transformation is a hot topic among CIOs and business leaders, as those companies that become digital organizations will become market leaders. And those that don’t make the shift, will struggle to survive. If one needs proof, look at what’s happened over the past five years: Many big brands that were once staples of the…
What is project portfolio management? Project portfolio management (PPM) is a strategic alignment process by which an organization’s projects are evaluated to identify the purpose, fit, and benefits as they relate to company goals. Projects can then be grouped into programs based on relevance and similarities. All programs and their respective projects should then fall…
Everyone has had this experience: you’re sitting in a bar or the airport and your head starts bobbing to a catchy song. Type a few lyrics into Google and framed at the top of the first results page you get the song name, plus contextual information like the artist, genre, release date, related songs people…
Since joining Christiana Care Health System almost a decade ago, CIO Randy Gaboriault has watched his duties evolve into more of a “CIO-plus” role. “The role of CIO has changed from strategy participant to strategy enabler — a deep influencer if not strategy shaper,” says Gaboriault, now CIO and senior vice president of innovation and…
Imagine you are CEO of a company that has been growing steadily for decades. You have always pivoted for economic and market shifts, and you have a deep knowledge of your operations, suppliers, and business model. But along come digital technologies, and everything changes. How do you avoid the fate of other CEOs who have…