Developed by Fred Reichheld at Bain & Company, the Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction using an index that ranges from -100 to 100. Customers are asked one question – if they’d recommend the company to a friend – and then asked to respond using a scale from…
At first glance, CBRE Group has been working well outside its scope as a commercial real estate services and investment firm. Its new product? A software solution called CBRE 360, which launched early this year. CBRE’s IT team built the platform, which enables customers who own, operate or invest in properties to manage their spaces…
A vote by European Union lawmakers seeking to suspend Privacy Shield could spell bad news for businesses that have built their GDPR compliance strategy on adherence to the EU-U.S. data transfer agreement’s principles. The EU’s General Data Protection Regulation, like its predecessor the Data Protection Directive, authorizes the export of EU citizens’ personal information only…
Tech is good medicine for heath care acquisitions Image by Getty Images The U.S. department of labor forecasts that the healthcare industry will add 4 million new jobs by 2016. That should be a daunting prospect for anyone working in that industry — particularly given that the rising cost of healthcare (18 percent of GDP…
Name: Joe Filippoli Company: Tabula Rasa HealthCare Job title: CIO Time in current role: 5 years Location: Moorestown, N.J. After a variety of interesting IT roles, Joe Filippoli found his way into the healthcare industry and found it to be his true calling. He is currently serving as CIO for Tabula Rasa Healthcare where he…
The #MeToo and #TimesUp movements have certainly raised awareness about sexual harassment and misconduct in the workplace, and along with that awareness, the hopes and expectations that finally some corrective action might be taken to shift the culture of sexism and misogyny. But are employers actually taking concrete action to make their companies safer and…
Companies are increasingly launching digital initiatives to expand or build digital capabilities to deliver business efficiency or top-line revenue growth. And as digital transformation success stories emerge, the trend is gaining steam.
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Read More from This Article: 10 digital transformation success stories
Source: IT Strategy
The help desk is often considered to be nothing more than an entry point for new and inexperienced employees who all share the goal of getting out and moving on to other areas of IT. But if CIOs are serious about transitioning to a service culture, this needs to change. And now is the time.…
A year into an investigation into the use of data analytics in political campaigns, the U.K.’s privacy watchdog is hitting companies that shared data with political parties with sanctions including a criminal prosecution and a £500,000 (US$660,000) fine. The Information Commissioner’s Office also plans to audit the activities of 11 political parties and of the…
Strategic-level (PMOs), also known as enterprise project management offices, are essential in developing, maintaining and communicating effective project, program and portfolio practices. Having a solid company-wide strategic plan provides the blueprint that all PMO initiatives should align with and be measured against. Unfortunately, only 41 percent of strategic PMOs have a high level of alignment…